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Frequently Asked Questions - Office 365 ProPlus for Staff

  1. How can I download Office 365?
  2. Who is eligible to download and install Office 365?
  3. How to login Microsoft’s Portal to download Office 365 products?
  4. How can I change my password for Microsoft’s Portal?
  5. What are the system requirements for installing Office 365?
  6. What is the disk quota for my OneDrive for Business account?
  7. Can I install OneDrive for Business on my MacBook?
  8. What is the maximum size for uploading a document to OneDrive?
  9. I see the message “Couldn’t verify subscription” on my Macbook. What should I do?
  10. I see an error 0xd000100d and can’t use Microsoft O365. What should I do?
  11. At sign in to activate Office for Mac I get the message "Sorry, there was a problem while trying to connect to your account. (Error code: 0x80000008)"
  12. I get an error when I install or activate Office. How do I fix this?
  13. I am going to leave or retire from the University. How I can save my documents under my HKU Microsoft OneDrive for Business account to my PC?
  14. I change to work in another HKU department. Will my HKU Microsoft Office 365 account be affected?
  15. Troubleshoot installing Office with Office 365 for business
  16. "Invalid product key" error when activating Office for Mac 2011
  17. Repeated prompt "Your copy of Office for Mac is now activated" when launching any Office for Mac 2011 applications.
  18. How to remove older versions of Office in Windows?
  19. How to deactivate an Office 365 installation?
  20. You are repeatedly prompted to enter your product key when you try to start any Office for Mac 2011 application or you can’t use any Microsoft Office for Mac 2011 application suddenly. What should I do?
  21. I am unable to start Outlook 2013 while Skype for Business 2015 is running.
  22. Incompatibility between Locally Installed Products and Office 365 ProPlus.
  23. How to check the disk quota for my OneDrive for Business account?
  24. Will the installation of Office 2016 under Microsoft Office 365 Pro Plus automatically uninstall the previous version?
  25. I find a alert message regarding the compatibility issue of Outlook 2016/Exchange 2007 before starting the installation, what should I do?