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Maintenance Notice

2018/07/07 13:00 (Saturday) - 2018/07/08 02:00 (Sunday) - Scheduled Maintenance on Jul 7-8, 2018

The following maintenance will be carried out on Jul 7-8, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- All in-house developed applications under HKU Portal and applications running on https://extranet.hku.hk
- Oracle Financials System

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180703/its-maintenance-window-201807 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/06/03 08:00 (Sunday) - 2018/06/03 11:00 (Sunday) - Scheduled Maintenance on Jun 3, 2018

The following maintenance work will be carried out on June 3, 2018 (this Sunday) from 8:00 am to 11:00 am:

- Internet services between Internet and whole campus network (e.g. at buildings in Main Campus, Centennial Campus, Sassoon Road areas, Cyberport 4 (CP4) and Kennedy Town Centre (KTC))

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180530/its-maintenance-window-201806 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/05/05 20:00 (Saturday) - 2018/05/06 12:00 (Sunday) - Scheduled Maintenance on May 5-6, 2018

Subject: Scheduled Maintenance on May 5-6, 2018

The following maintenance will be carried out on May 5-6, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- IP phones
- Services supported by Human Capital Management System (HCMS) and Student Information System (SIS)
- Network services in Cyberport 4 and Kennedy Town Center

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180502/its-maintenance-window-201805 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/03/25 00:00 (Sunday) - 2018/03/25 14:00 (Sunday) - Maintenance of Database upgrade on March 25, 2018 Sunday

Subject: Database upgrade on March 25, 2018 Sunday

Most web applications under HKU Portal will be inaccessible on March 25 Sunday (00:00 to 14:00) due to a major database upgrade.

During the period, access to SIS (Student Information System), HCMS (Human Capital Management System), MyEmail and MyLibrary will NOT be affected. For eLearning service, please visit http://moodle.hku.hk/.

If you have any question, please contact ITS Service Desk at ithelp@hku.hk or phone 39170123 during office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/03/03 18:00 (Saturday) - 2018/03/04 12:00 (Sunday) - Scheduled Maintenance on Mar 3-4, 2018

Subject: Scheduled Maintenance on Mar 3-4, 2018

The following maintenance will be carried out on Mar 3-4, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Network services in Sassoon Road campus
- uPrint service

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180227/its-maintenance-window-201803 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/02/03 13:00 (Saturday) - 2018/02/04 12:00 (Sunday) - Maintenance of Scheduled Maintenance on Feb 3-4, 2018

The following maintenance will be carried out on Feb 3-4, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Microsoft SharePoint Workspace service
- 2-Factor Authentication (2FA) service affecting HKU Virtual Private Network (HKUVPN) and staff access to HKU Portal applications that require 2FA to login outside campus network

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180131/its-maintenance-window-201802 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/01/13 09:00 (Saturday) - 2018/01/14 18:00 (Sunday) - ITS Maintenance on Jan 13-14, 2018

The following maintenance will be carried out on Jan 13-14, 2018 (this Saturday and Sunday). Each of the following services will experience a 15-minute interruption during the said maintenance period:

- In-house developed applications under HKU Portal (except Student Information System (SIS) and Human Capital Management System (HCMS))
- Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate
- Applications running on https://extranet.hku.hk including online reset of HKU Portal PIN
- Departmental web servers
- Personal websites hosting on web.hku.hk
- ITS Service Desk System and online application forms
- Meeting sites under https://meeting.workspace.hku.hk supporting Paperless Meeting Service
- Oracle Financials System
- Adobe Connect Web Conference services
- High Definition Multi Party Conferencing services

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/01/06 23:00 (Saturday) - 2018/01/07 23:00 (Sunday) - Scheduled Maintenance on Jan 6-7, 2018

The following maintenance will be carried out on Jan 6-7, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Human Capital Management System (HCMS) by staff
- Staff access to HKU Portal
- Campus network services in the Queen Mary Hospital

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180103/its-maintenance-window-201801 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/12/02 14:00 (Saturday) - 2017/12/03 16:00 (Sunday) - Scheduled Maintenance on Dec 2-3, 2017

The following maintenance will be carried out on Dec 2-3, 2017 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Degree Audit Reports System
- Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate
- Learning Environment Booking System

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20171128/its-maintenance-window-201712 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/11/04 09:00 (Saturday) - 2017/11/06 12:00 (Monday) - Temporary Suspension of Services Supported by Human Capital Management System (HCMS)

Dear colleagues,

To prepare for the upcoming pay adjustment for eligible staff, all functions supported by the Human Capital Management System (HCMS) under Manager Self Service (e.g. Staff Appointments, FCF) and the administrative roles (e.g. FCSC, Recruiting and Workforce Administration) under HKU Portal will be temporarily unavailable during the following period for carrying out the necessary update.

Service suspension period: Saturday, 4 Nov 2017, 9 am to Monday, 6 Nov 2017, noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Carmen Tam
Human Capital Management System Team
Information Technology Services

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