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Maintenance Notice

2018/11/03 22:00 (Saturday) - 2018/11/04 02:00 (Sunday) - Scheduled Maintenance on Nov 3-4, 2018

The following maintenance will be carried out on Nov 3-4, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Research and Conference Grant Administration System (RCGAS)
- Email service (graduate.hku.hk)
- Adobe Connect web conferencing service
- High definition multi-party conferencing

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20181030/its-maintenance-window-201811 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/10/29 17:00 (Monday) - 2018/10/31 00:00 (Wednesday) - Urgent Maintenance notice for Vehicle Booking system

Temporary Suspension of the online vehicle booking Services supported by the Estates Office Computer Aided Facilities Management System (CAFM)
Information Technology Services 29 Oct 2018

The Estates Office CAFM System - Vehicle Booking Service will be temporarily unavailable during the following period for carrying out urgent maintenance.

Service suspension period: From 29 Oct 2018 to 30 Oct 2018, 23:59

For Vehicle Booking service, please contact Estates Office - Customer Services Unit at 3917 8214 for assistance.

We apologize for any inconvenience caused.

Estates Systems Team
Information Technology Services

2018/10/28 00:00 (Sunday) - 2018/10/28 17:00 (Sunday) - Database and Application Servers Upgrade on October 28, 2018 Affecting HKU Portal Applications

There is a scheduled upgrade of the database and application servers on October 28, 2018 (Sunday) and most web applications under HKU Portal will be temporarily unavailable during the following period:

Date: October 28, 2018 (Sunday)
Time: 00:00 to 17:00

Access to SIS (Student Information System), HCMS (Human Capital Management System), MyEmail and MyLibrary will NOT be affected during the upgrade. For eLearning service, please visit http://moodle.hku.hk.

In case you have any questions, please contact ITS Service Desk at ithelp@hku.hk or phone 3917 0123 during office hours.

We apologize for any inconvenience that may cause.

Information Technology Services

2018/10/17 00:00 (Wednesday) - 2018/10/18 00:00 (Thursday) - Maintenance notice for suspension of CAFM system on 17 Oct 2018, 12am

Temporary Suspension of Services supported by Estates Office Computer Aided Facilities Management System (CAFM)
Information Technology Services 2018-10-17

An urgent system maintenance is scheduled for Estates Office CAFM system, all CAFM services under HKU Portal will be temporarily
unavailable during the following period for carrying out the maintenance.

Service suspension period: Wed, 17 Oct 2018, 12am to Thu, 18 Oct 2018, 12am.

We apologize for any inconvenience that may cause.

Estates Systems Team
Information Technology Services

2018/10/07 07:00 (Sunday) - 2018/10/07 12:00 (Sunday) - Scheduled Maintenance on Oct 7, 2018

The following maintenance will be carried out on Oct 7, 2018 (this Sunday) and the services to be affected are tabulated below:

- WiFi service at various areas of the campus
- Internet service in the Main Campus and KTC Campus

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20181003/its-maintenance-window-201810 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/09/29 09:00 (Saturday) - 2018/10/01 12:00 (Monday) - Temporary Suspension of Services Supported by Human Capital Management System (HCMS)

Dear colleagues,

To prepare for the upcoming pay adjustment for eligible staff, all functions supported by the Human Capital Management System (HCMS) under Manager Self Service (e.g. Staff Appointments, FCF) and the administrative roles (e.g. FCSC, Recruiting and Workforce Administration) under HKU Portal will be temporarily unavailable during the following period for carrying out the necessary update.

Service suspension period: Saturday, 29 Sep 2018, 9 am to Monday, 1 Oct 2018, noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Carmen Tam

Human Capital Management System Team

Information Technology Services

2018/08/04 14:00 (Saturday) - 2018/08/05 13:00 (Sunday) - Scheduled Maintenance on Aug 4-5, 2018

The following maintenance will be carried out on Aug 4-5, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- IP phones
- Moodle and Panopto services
- Central printing service (uPrint)

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180801/its-maintenance-window-201808 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/07/07 13:00 (Saturday) - 2018/07/08 02:00 (Sunday) - Scheduled Maintenance on Jul 7-8, 2018

The following maintenance will be carried out on Jul 7-8, 2018 (this Saturday and Sunday) and the services to be affected are tabulated below:

- All in-house developed applications under HKU Portal and applications running on https://extranet.hku.hk
- Oracle Financials System

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180703/its-maintenance-window-201807 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2018/06/03 08:00 (Sunday) - 2018/06/03 11:00 (Sunday) - Scheduled Maintenance on Jun 3, 2018

The following maintenance work will be carried out on June 3, 2018 (this Sunday) from 8:00 am to 11:00 am:

- Internet services between Internet and whole campus network (e.g. at buildings in Main Campus, Centennial Campus, Sassoon Road areas, Cyberport 4 (CP4) and Kennedy Town Centre (KTC))

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20180530/its-maintenance-window-201806 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

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