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Maintenance Notice

2017/05/20 21:00 (Saturday) - 2017/05/20 23:00 (Saturday) - Panopto Lecture Capture System Maintenance on 20 May 2017 Sat (9pm-11pm)

The Lecture Capture Service (LCS) powered by the Panopto system supports our teachers and students to do video recording and editing, and viewing through Moodle courses.

To enhance the security protection of Panopto system, there will be a planned maintenance of the system in the following period during which all access to Panopto service will be suspended:

Date: May 20, 2017 (Saturday)
Time: 9:00 PM to 11:00PM

For any enquiries, please send email to eLearningTeam@hku.hk

Thank you for your attention and we are sorry for any inconvenience that may cause you.

2017/05/06 16:00 (Saturday) - 2017/05/07 12:00 (Sunday) - Maintenance of ITS Maintenance on May 6-7, 2017

The following maintenance will be carried out on May 6-7, 2017 (this Saturday and Sunday) and the major services to be affected include:

- HKU Portal (staff and students), Human Capital Management System (HCMS) and Student Information System (SIS): Saturday 4pm - 6 pm and Sunday 6am - 9am and 10am -11am

- Web servers (intraweb.hku.hk, www.cpao.hku.hk, hkusu.hku.hk and www4.hku.hk): Sunday 8am - noon

- Access to webmail.hku.hk and graduate.hku.hk: Sunday 9am - 11am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170502/its-maintenance-window-201705 for details.

We apologize for any inconvenience that may cause.

K C Chang

Systems Team

Information Technology Services

2017/04/08 23:00 (Saturday) - 2017/04/23 07:00 (Sunday) - Maintenance of IP phone system

Dear colleagues

To prepare for an upcoming major upgrade of the entire IP phone system, all IP phones being in use in the University (phone numbers start with 3917, around 4,500 in total) will undergo a firmware upgrade during 3 weekends in April 2017. The maintenance schedule is listed below-

Weekend 1: 8/4/2017, Saturday 11:00pm to 9/4/2017, Sunday 7:00am
Weekend 2: 15/4/2017, Saturday 11:00pm to 16/4/2017, Sunday 7:00am
Weekend 3: 22/4/2017, Saturday 11:00pm to 23/4/2017, Sunday 7:00am

During this firmware upgrade, each IP phone will experience a short service interruption of not more than 20 minutes. Colleagues please do not use their IP phone and unplug their phone sets from the network port during the above mentioned upgrade periods.

In case your department is operating 24-hour hotline support service using IP phones, please contact me at 3917 7973 or send an email to group-its-uc-team@hku.hk to let us know your hotline number. We shall make arrangement with your department to upgrade the phone sets separately.

For enquiries regarding the above scheduled maintenance, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours

Thank you for your assistance and we apologize for any inconvenience that may cause.

Kenneth KY Yip
Unified Communication Team
Information Technology Services

2017/04/01 23:00 (Saturday) - 2017/04/02 13:00 (Sunday) - ITS Maintenance on Apr 01 to 02

The following maintenance will be carried out on Apr 1-2, 2017 (this Saturday and Sunday) and the major services to be affected include:

- Email servers graduate.hku.hk, webmail.hku.hk, mailing lists and email gateway mail7.hku.hk: Sunday 9:30 - 11:00 am

- HKU Connect email service: Sunday 10:00 am - 1:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170328/its-maintenance-window-201704 for details.

We apologize for any inconvenience that may cause.

K C Chang

Systems Team
Information Technology Services

2017/03/05 06:00 (Sunday) - 2017/03/05 09:30 (Sunday) - ITS Maintenance on Mar 5, 2017

The following maintenance will be carried out on Mar 5, 2017 (this Sunday) and the services to be affected include:

1. Human Capital Management System (HCMS) and Student Information System (SIS): Sunday 6:00 am - 6:30 am
2. HKU Portal and other services using HKU Portal UID/PIN for authentication: Sunday 6:00 am - 9:30 am
3. Moodle system: Sunday 8:30 am - 9:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170228/its-maintenance-window-201703 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/02/04 18:00 (Saturday) - 2017/02/05 12:00 (Sunday) - ITS Maintenance on Feb 4-5, 2017

The following maintenance will be carried out on Feb 4-5, 2017 (this Saturday and Sunday) and among them, the major services to be affected include:

1. Internet service in the Centennial Campus: Saturday 6:00 pm - 8:00 pm
2. Internet service in the Main Campus: Sunday 10:00 am - noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170127/its-maintenance-window-201702 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/01/07 13:00 (Saturday) - 2017/01/08 13:00 (Sunday) - ITS Maintenance on Jan 7-8, 2017

The following maintenance will be carried out on Jan 7-8, 2017 (this Saturday and Sunday) and the services to be affected include:

1. Network and IP phone services in some student residential halls and sports centre: Saturday 1:00 pm - Sunday 1:00 pm
2. HKU Portal applications (including Student Information System (SIS) and Human Capital Management System (HCMS)) and www.hku.hk: Sunday 7:30 am - 9:00 am
3. Internet services in the Centennial Campus: Sunday 9:00 am - 9:45 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170103/its-maintenance-window-201701 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/12/23 22:00 (Friday) - 2016/12/24 23:00 (Saturday) - Temporary Suspension of IT Services from 23 December 2016 (10 pm) to 24 December 2016 (11 pm)

Due to a major regulatory inspection of all electrical installations at the Centennial Campus, there will be no electricity supply to our data centre located in the Centennial Campus on 24 December 2016. As our data centre can only support the critical machines by temporary power supply during the power suspension period, the following services/facilities will become inaccessible from 23 December 2016 (Friday) 10 pm to 24 December 2016 (Saturday) 11 pm to prepare for the equipment shutdown and service resumption-

1. Office network and wifi network at the Centennial Campus;
2. Some software items at the classroom PCs in the Centennial Campus;
3. Lecture capture service using Panopto and archived Moodle courses (Moodle system will not be affected);
4. Departmental workspace running Microsoft SharePoint (workspace.hku.hk); and
5. High Performance Computing facilities (will be resumed by 1 pm on 27 December 2016)

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

Walter Li
Operations Team
Information Technology Services

2016/12/03 16:00 (Saturday) - 2016/12/04 15:00 (Sunday) - ITS Maintenance on Dec 3-4, 2016

The following maintenance will be carried out on Dec 3-4, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

1. Two 2-minute interruptions to Internet service in the Main Campus and the Centennial Campus: Saturday 4:00 pm - 6:00 pm
2. In-house developed HKU Portal applications, Learning Environment Booking System and Banner Site and Venue Booking System: Sunday 6:00 am - 9:00 am
3. HKU Portal (accessed by staff) and Human Capital Management System: Sunday 6:00 am - 12:00 noon
4. uPrint service: Sunday 8:00 am - 11:00 am
5. Network services in the Centennial Campus: Sunday 9:00 am - 3:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20161129/its-maintenance-window-201612 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/11/05 14:00 (Saturday) - 2016/11/06 13:00 (Sunday) - ITS Maintenance on Nov 5-6, 2016

The following maintenance will be carried out on Nov 5-6, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

1. Turnitin Assignment System: Saturday 9 pm to Sunday 2 am
2. HKU Portal and departmental web applications using HKU central authentication service: Sunday 9 am - 1 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20161101/its-maintenance-window-201611 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

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