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Maintenance Notice

2017/04/01 23:00 (Saturday) - 2017/04/02 13:00 (Sunday) - ITS Maintenance on Apr 01 to 02

The following maintenance will be carried out on Apr 1-2, 2017 (this Saturday and Sunday) and the major services to be affected include:

- Email servers graduate.hku.hk, webmail.hku.hk, mailing lists and email gateway mail7.hku.hk: Sunday 9:30 - 11:00 am

- HKU Connect email service: Sunday 10:00 am - 1:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170328/its-maintenance-window-201704 for details.

We apologize for any inconvenience that may cause.

K C Chang

Systems Team
Information Technology Services

2017/03/05 06:00 (Sunday) - 2017/03/05 09:30 (Sunday) - ITS Maintenance on Mar 5, 2017

The following maintenance will be carried out on Mar 5, 2017 (this Sunday) and the services to be affected include:

1. Human Capital Management System (HCMS) and Student Information System (SIS): Sunday 6:00 am - 6:30 am
2. HKU Portal and other services using HKU Portal UID/PIN for authentication: Sunday 6:00 am - 9:30 am
3. Moodle system: Sunday 8:30 am - 9:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170228/its-maintenance-window-201703 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/02/04 18:00 (Saturday) - 2017/02/05 12:00 (Sunday) - ITS Maintenance on Feb 4-5, 2017

The following maintenance will be carried out on Feb 4-5, 2017 (this Saturday and Sunday) and among them, the major services to be affected include:

1. Internet service in the Centennial Campus: Saturday 6:00 pm - 8:00 pm
2. Internet service in the Main Campus: Sunday 10:00 am - noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170127/its-maintenance-window-201702 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2017/01/07 13:00 (Saturday) - 2017/01/08 13:00 (Sunday) - ITS Maintenance on Jan 7-8, 2017

The following maintenance will be carried out on Jan 7-8, 2017 (this Saturday and Sunday) and the services to be affected include:

1. Network and IP phone services in some student residential halls and sports centre: Saturday 1:00 pm - Sunday 1:00 pm
2. HKU Portal applications (including Student Information System (SIS) and Human Capital Management System (HCMS)) and www.hku.hk: Sunday 7:30 am - 9:00 am
3. Internet services in the Centennial Campus: Sunday 9:00 am - 9:45 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20170103/its-maintenance-window-201701 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/12/23 22:00 (Friday) - 2016/12/24 23:00 (Saturday) - Temporary Suspension of IT Services from 23 December 2016 (10 pm) to 24 December 2016 (11 pm)

Due to a major regulatory inspection of all electrical installations at the Centennial Campus, there will be no electricity supply to our data centre located in the Centennial Campus on 24 December 2016. As our data centre can only support the critical machines by temporary power supply during the power suspension period, the following services/facilities will become inaccessible from 23 December 2016 (Friday) 10 pm to 24 December 2016 (Saturday) 11 pm to prepare for the equipment shutdown and service resumption-

1. Office network and wifi network at the Centennial Campus;
2. Some software items at the classroom PCs in the Centennial Campus;
3. Lecture capture service using Panopto and archived Moodle courses (Moodle system will not be affected);
4. Departmental workspace running Microsoft SharePoint (workspace.hku.hk); and
5. High Performance Computing facilities (will be resumed by 1 pm on 27 December 2016)

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

Walter Li
Operations Team
Information Technology Services

2016/12/03 16:00 (Saturday) - 2016/12/04 15:00 (Sunday) - ITS Maintenance on Dec 3-4, 2016

The following maintenance will be carried out on Dec 3-4, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

1. Two 2-minute interruptions to Internet service in the Main Campus and the Centennial Campus: Saturday 4:00 pm - 6:00 pm
2. In-house developed HKU Portal applications, Learning Environment Booking System and Banner Site and Venue Booking System: Sunday 6:00 am - 9:00 am
3. HKU Portal (accessed by staff) and Human Capital Management System: Sunday 6:00 am - 12:00 noon
4. uPrint service: Sunday 8:00 am - 11:00 am
5. Network services in the Centennial Campus: Sunday 9:00 am - 3:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20161129/its-maintenance-window-201612 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/11/05 14:00 (Saturday) - 2016/11/06 13:00 (Sunday) - ITS Maintenance on Nov 5-6, 2016

The following maintenance will be carried out on Nov 5-6, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

1. Turnitin Assignment System: Saturday 9 pm to Sunday 2 am
2. HKU Portal and departmental web applications using HKU central authentication service: Sunday 9 am - 1 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20161101/its-maintenance-window-201611 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/10/01 09:00 (Saturday) - 2016/10/02 19:30 (Sunday) - Maintenance of HKU Internet service, HKU Portal and Email services

The following maintenance will be carried out on Oct 1-2, 2016 (this Saturday and Sunday) and the major services to be affected include:
1. HKU Internet service: Saturday 9 am - 5 pm
2. HKU Portal (except those supported by HCMS and SIS): Sunday 6 am - 9 am
3. Email service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk), webmail.hku.hk, mailing lists and email gateway for bulkmail (mail7.hku.hk): Sunday 9:30 am - 11:00 am
For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160927/its-maintenance-201610 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/09/25 10:00 (Sunday) - 2016/09/25 11:00 (Sunday) - Maintenance of HKUVPN Service

Dear HKUVPN users,

Please be informed that there will be a scheduled maintenance on the 2-Factor Authentication (2FA) server supporting HKU Virtual Private Network (HKUVPN) service from 10:00 am to 11:00 am on September 25, 2016 (Sunday). Access to HKUVPN service that requires 2-factor authentication will be temporarily suspended for 10 minutes during the one-hour maintenance period, and HKUVPN connections established before the maintenance period will not be affected.

Thank you for your attention.

Regards

John Lam
Information Security Team
Information Technology Services

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