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Maintenance Notice

2016/09/03 23:00 (Saturday) - 2016/09/04 11:00 (Sunday) - ITS Maintenance on Sep 3-4, 2016

The following maintenance will be carried out on Sep 3-4, 2016 (this Saturday and Sunday) and the affected services include:

- High definition video conferencing service: Saturday 11 pm - Sunday 2 am
- HKU Virtual Private Network (HKUVPN) service: Sunday 10 am - 11 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160829/its-maintenance-201609 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/08/25 21:00 (Thursday) - 2016/08/26 06:00 (Friday) - Panopto LCS upgrade to version 5.2

The Lecture Capture Service (LCS) powered by the Panopto system supports our teachers and students to do video recording and editing, and viewing through Moodle courses.

Panopto system will be upgraded to the latest version 5.2 during the following period when access to the Panopto service will be temporarily suspended-

From : 9:00 PM, August 25, 2016 (Thursday)
To: 6:00 AM, August 26, 2016 (Friday)

After the upgrade, all the teacher PCs in the centrally administered classrooms will be upgraded with the latest Panopto Recorder v5.2 software. Teachers and students can also install the new Panopto Recorder v5.2 software in their PCs for Panopto recording. Please click http://moodle-support.hku.hk/sites/moodle-support.hku.hk/files/pdf/Panop... for the instructions in details.

To know more about the new features of Panopto version 5.2, please read its release note https://www.panopto.com/blog/whats-new-in-panopto-5-2

2016/08/14 06:00 (Sunday) - 2016/08/14 18:00 (Sunday) - Moodle LMS upgrade and Moodle Turnitin assignment version 2 plugin installation on August 14, 2016, Sunday

A) Moodle LMS upgrade

Moodle Learning Management System upgrade from version 2.8.6 to version 3 will be rescheduled to the following period where all access to Moodle System will be temporarily suspended:
Date: August 14, 2016 (Sunday)
Time: 6:00 am to 6:00 pm

Teachers are advised not to set the due date of any Moodle related activities, for example, assignment or quiz on August 14 and August 15, 2016 as students will not be able to access the Moodle System on August 14, 2016.

Please note that a few Moodle plugin functions are not supported in Moodle version 3 (Please find more information at http://moodle-support.hku.hk/faq/any-plugins-disable-moodle-30) .

B) Moodle Turnitin assignment version 2 plugin installation

The current Turnitin assignment plugin running in Moodle platform is version 1 (V1). Moodle Turnitin version 2 plugin (V2) will be installed during the above Moodle upgrade period. The V2 plugin provides new good features like PeerMark for peer assessment. Please visit http://moodle-support.hku.hk/sites/moodle-support.hku.hk/files/pdf/HKU_M... for user guide on setting up Turnitin assignment V2 in Moodle.

Please be noted that teachers will not be able to create any new Turnitin V1 assignments in Moodle after 31 August 2016. Nonetheless, all Turnitin V1 assignments created before that day are not affected and are still available for access by teachers and students. Please visit http://moodle-support.hku.hk/faq/can-i-access-my-previous-turnitin-v1-as... for more detailed information.

For any enquiries on the above, please send email to eLearningTeam@hku.hk.

2016/08/06 13:00 (Saturday) - 2016/08/07 20:00 (Sunday) - ITS Maintenance on Aug 6-7, 2016

The following maintenance will be carried out on Aug 6-7, 2016 (this Saturday and Sunday) and among them, the major affected services include:

HKU Virtual Private Network (HKUVPN) service: Saturday 1 pm - 2 pm
HKU Portal, HKU Connect email and services using HKU Portal UID/PIN to login: Saturday 9 pm - Sunday midnight
My eLearning tab under HKU Portal: Sunday 9 am - 10 am
Internet service: Sunday 1 pm - 4 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160802/its-maintenance-201608 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/08/04 21:00 (Thursday) - 2016/08/05 06:00 (Friday) - Panopto lecture capture system storage disk migration

The Lecture Capture Service (LCS) powered by the Panopto system supports our teachers and students to do video recording and editing, and viewing through Moodle courses.

Panopto lecture capture system storage disk migration performed by Panopto engineer between 9:00 PM on July 21, 2016 and 6:00 AM on July 22, 2016 was not successful.

Panopto engineer has identified the problem and the Panopto storage disk migration will be rescheduled to the following period where all access to the Panopto service will be suspended.

Date: August 4, 2016 (Thursday)
Time: 9:00 PM to 6:00 AM

After the storage disk is successfully migrated, the storage capacity will be increased for fulfilling the increasing demands of lecture capture in the new academic year.

Please access LCS after 6:00 AM on August 5.

For any enquiries, please send email to eLearningTeam@hku.hk .

Thank you for your attention and we are sorry for any inconvenience that may cause you.

2016/07/21 21:00 (Thursday) - 2016/07/22 06:00 (Friday) - Panopto lecture capture system storage disk migration

Panopto lecture capture system storage disk migration will be carried out during the following period where all access to the Panopto service will be suspended.

Date: July 21, 2016 (Thursday)
Time: 9:00 PM to 6:00 AM next day

After the storage disk is successfully migrated, the storage capacity will be increased for fulfilling the increasing demands of lecture capture in the new academic year.

Please access LCS after 6:00am on July 22.

Ada Yau
eLearning Team
Information Technology Services

2016/07/07 19:00 (Thursday) - 2016/07/07 22:00 (Thursday) - Upgrade of HARNET-Internet Connection on 7 July 2016

The Hong Kong Academic and Research NETwork (HARNET), which links the eight universities in Hong Kong to the Internet, will be upgraded on 7 July 2016 (Thursday) for resiliency improvement.

After the upgrade, the new optical HARNET will be supported by two optical nodes installed at the respective data centers of each university which can enhance the network resiliency compared with the current setup using one optical node at each university.

To prepare for this upgrade and actual implementation, there will be two less than 5-minute short interruptions to the Internet connectivity on campus at each of the following periods-

1. 5 Jul 2016 (Tuesday) from 7:00am-7:30am
2. 7 Jul 2016 (Thursday) from 7:00pm-10:00pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Ronald Leung
Network Team
Information Technology Services

2016/07/05 07:00 (Tuesday) - 2016/07/05 07:30 (Tuesday) - Upgrade of HARNET-Internet Connection

The Hong Kong Academic and Research NETwork (HARNET), which links the eight universities in Hong Kong to the Internet, will be upgraded on 7 July 2016 (Thursday) for resiliency improvement.

After the upgrade, the new optical HARNET will be supported by two optical nodes installed at the respective data centers of each university which can enhance the network resiliency compared with the current setup using one optical node at each university.

To prepare for this upgrade and actual implementation, there will be two less than 5-minute short interruptions to the Internet connectivity on campus at each of the following periods-

1. 5 Jul 2016 (Tuesday) from 7:00am-7:30am
2. 7 Jul 2016 (Thursday) from 7:00pm-10:00pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Ronald Leung
Network Team
Information Technology Services

2016/07/02 14:00 (Saturday) - 2016/07/03 12:00 (Sunday) - ITS Maintenance on July 2-3, 2016

The following maintenance will be carried out on July 2-3, 2016 (this Saturday and Sunday) and among them, the major affected services include:

- Internet service at Centennial Campus: Saturday 4 pm - 5 pm

- HKU Connect email service and HKU e-Research Community: Saturday 8 pm - midnight

- Graduate (@graduate.hku.hk) email service: Sunday 9 am - 12 noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160628/its-maintenance-201607 for details.

We apologize for any inconvenience that may cause.

K C Chang

Systems Team
Information Technology Services

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