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Maintenance Notice

2013/12/24 07:00 (Tuesday) - 2013/12/24 08:00 (Tuesday) - Campus network and Internet service interruption

Please note that there will be a scheduled maintenance on the Main Campus Network Backbone. The detail of the schedule is as follows:

Date: December 24, 2013 (Tuesday)

Time: 7am - 8am

Affected Services: The whole wired, wireless and internet services in HKU Main Campus and remote campuses

During the above period, there may be some intermittent 1-2 minute network interruptions. Access to all HKU servers will be affected during each interruption. Users are advised not to use the network if possible. In case you encounter any problem after the maintenance, please report to our Computer Room at 2859 2496 during non-office hours.

We are sorry for any inconvenience caused.

Network Services
Information Technology Services

2013/12/16 06:00 (Monday) - 2013/12/16 07:30 (Monday) - Maintenance of ITS website

Please be informed that there will be a scheduled maintenance of the ITS website (www.its.hku.hk) as follows:

Date: December 16, 2013 (Monday)

Time: 6:00 am - 7:30 am

During the above period, the ITS website will be temporarily unavailable.

For enquiry about the maintenance, please contact ithelp@hku.hk or our helpdesk (Tel: 2859 2480) during office hours and our computer room (Tel: 2859 2496) after office hours.

User Services
Information Technology Services

2013/10/18 18:00 (Friday) - 2013/10/18 19:00 (Friday) - Panopto lecture capture system service suspension

Please be informed that the Panopto lecture capture system will undergo system upgrade from version 4.3.0 to 4.4.1.
All Access to the Panopto RECORDING or VIEWING service will be suspended during the upgrade period:

Date: October 18, 2013, (Friday)
Time: 6:00 am to 7:00 pm

After the successful upgrade, Panopto will resume service with new version. Please access it after 7:00pm on that day.
For any enquiries, please send email to eLearningTeam@hku.hk.

eLearning Team
Information Technology Services

2013/09/30 23:00 (Monday) - 2013/10/01 01:00 (Tuesday) - Maintenance of HKU Portal

Please note that there will be a scheduled maintenance work on HKU Portal as follows:

Date: September 30, 2013 (Monday)

Time: 11pm to 1am of the next day

The services on the HKU Portal for staff will be suspended.

If you encounter any problem relating to HKU Portal services after the maintenance, please call our Help Desk at 2859 2480 during office hours or our Computer Room at 2859-2496 after office hours, or send an email to ithelp@hku.hk.

E-Services & DBA Team
Information Technology Services

2013/09/24 06:00 (Tuesday) - 2013/09/24 08:00 (Tuesday) - Upgrade of HKU Webmail System

Please note that there will be a scheduled upgrade of HKU webmail system as follows:

Date: September 24, 2013
Time: 6 am - 8 am

There will be a service interruption of about 30 minutes and users are advised not to access their emails via the webmail system or HKU Portal during the upgrade.

For enquiries about the upgrade and the use of the new system, please contact our Helpdesk at ithelp@hku.hk or 2859 2480.

Systems Services
Information Technology Services

2013/09/23 00:00 (Monday) - 2013/09/23 01:00 (Monday) - Maintenance of the HKU Event Management System (HKUEMS)

Please note that there will be a scheduled maintenance of the HKU Event Management System (HKUEMS) as follows:

Date: September 23, 2013 (Monday)

Time: From midnight to 1:00 am

Access to HKUEMS will be temporarily suspended during the 1-hour maintenance period.

If you encounter problem in using HKUEMS after the maintenance period, please contact our Help Desk at 2859 2480 or ithelp@hku.hk during office hours or call our Computer Room at 2859-2496 after office hours.

E-Services & DBA Team
Information Technology Services

2013/08/10 09:30 (Saturday) - 2013/08/10 12:30 (Saturday) - Service Interruption of uPrint

Please notes that there will be a scheduled maintenance for the uPrint Service as follows:

Date: August 10, 2013 (Saturday)
Time: 9:30am – 12:30pm

During the above maintenance period, there will be 5 to 10 minutes interruption on the printing service and purchase of printing units in the Chi Wah Learning Commons and Run Run Shaw PC laboratories.

In case you encounter problem in accessing the printing service and purchase of printing units, please retry after 10 minutes. In case the problem persists, please report to our staff on duty at the location.

We apologize for any inconvenience caused. If you have any enquiry, please contact our Help Desk at 2859-2480 or ithelp@hku.hk during office hours or call our Computer Room at 2859-2496 after office hours.

Systems Services
Information Technology Services

2013/08/08 06:00 (Thursday) - 2013/08/08 08:00 (Thursday) - WiFi controllers maintenance

We have scheduled to have the WiFi controllers maintenance on the following date:

Date & time: 8 August 2013 (Thursday) 6:00 am – 8:00 am

During the time of maintenance, there will have no interruption on the use of University WiFi service. In case you encounter any WiFi problem after the maintenance, please report to our Computer Room at 2859-2496 during non-office hours. For support during office hours, please contact ithelp@hku.hk or 2859-2480.

Thank you for your attention.

Network Services
Information Technology Service

2013/08/01 06:00 (Thursday) - 2013/08/01 08:00 (Thursday) - 10G WiFi connection upgrade

We have scheduled to upgrade the WiFi controllers supporting the Universities WiFi service to 10G network connection on the following two dates:

Date & time: 25 Jul 2013 (Thursday) 6:00 am - 8:00 am and 1 Aug 2013 (Thursday) 6:00am - 8:00am

During the date of upgrade, there may be two 5-minute interruptions on the use of University WiFi service.

In case you encounter any WiFi problem after the upgrade, please report to our Computer Room at 2859-2496 during non-office hours. For support during office hours, please contact ithelp@hku.hk or 2859-2480.

Network Services
Information Technology Service

2013/07/25 06:00 (Thursday) - 2013/07/25 08:00 (Thursday) - 10G WiFi connection upgrade

We have scheduled to upgrade the WiFi controllers supporting the Universities WiFi service to 10G network connection on the following two dates:

Date & time: 25 Jul 2013 (Thursday) 6:00 am - 8:00 am and 1 Aug 2013 (Thursday) 6:00am - 8:00am

During the date of upgrade, there may be two 5-minute interruptions on the use of University WiFi service.

In case you encounter any WiFi problem after the upgrade, please report to our Computer Room at 2859-2496 during non-office hours. For support during office hours, please contact ithelp@hku.hk or 2859-2480.

Network Services
Information Technology Service

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