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Maintenance Notice

2012/11/04 07:00 (Sunday) - 2012/11/04 08:00 (Sunday) - Scheduled Maintenance for HKU WiFi Network

Information Technology Services (ITS) will carry out a scheduled maintenance for HKU WiFi system as follows:

Nov 4, 2012 (Sunday) 7:00am-8:00am

All WiFi users (excluding those in Centennial Campus and Lung Wah Residential Colleges) will be affected by this maintenance task. During the 1-hr maintenance period, users may experience about 15 minutes of WiFi network interruption. Other network services are not affected by this task.

If you encounter network service problem after the maintenance task, please contact ithelp@hku.hk or our helpdesk (Tel: 2859 2480) during office hours; and call our Computer Room (Tel: 2859 2496) after office hours.

Network Services
Information Technology Services

2012/10/07 07:00 (Sunday) - 2012/10/07 08:00 (Sunday) - Suspension of HKU Portal services

Please note that there will be a scheduled maintenance on the database server supporting HKU Portal during the following period:

Date: 7 Oct 2012 (Sunday)
Time: 7am - 8am

During the above period, the HKU Portal services will be suspended. Users are advised not to access HKU Portal during this maintenance period.

If you have any enquiry, please contact ithelp@hku.hk or our helpdesk (Tel: 2859 2480).

Thank you for your attention.

2012/09/09 08:00 (Sunday) - 2012/09/09 08:15 (Sunday) - Maintenance Notice on Internet Firewall

Please be informed that the Internet firewalls is scheduled to upgrade to improve performance during the following time period:

Date: September 9, 2012 (Sunday)
Time: 8:00 am - 8:15 am

During this period, Internet connection may be interrupted for less than one minute. In case you cannot access the Internet connection after the upgrade, please contact our Computer Room Operator via phone: 2859 2496.

Thank you for your attention.

2012/09/06 07:00 (Thursday) - 2012/09/06 09:50 (Thursday) - Main Campus PABX Telephone System Resumes to Normal

Please be informed that the service of the PABX telephone system serving the Main Campus (telephone numbers with prefixes 2859, 2857, 2241 and 2219) has resumed normal at 9:50 am this morning. The service contractor Jardine OneSolution is keeping close monitoring of the PABX system to ensure its normal operation.

In case you encounter problems in using the telephone service, please report to 2859 2111.

Once again, please accept our apology for the disrupted service this morning.

2012/09/06 07:00 (Thursday) - 2012/09/06 09:50 (Thursday) - URGENT NOTICE : Main Campus PABX Telephone System is Down

Please be informed that the PABX telephone system serving the Main Campus is reported down this morning (6 September) at around 7 am. Telephone numbers with the following prefixes are being affected:

2859, 2857, 2241 and 2219

The service contractor, Jardine OneSolution is taking immediate action to repair the system.

We will keep you updated once the service is resumed.

We apologize for any inconvenience caused.

2012/03/25 08:00 (Sunday) - 2012/03/25 16:30 (Sunday) - Maintenance for RCGAS System

Please be informed that the Research & Conference Grants Administration System (RCGAS) will be suspended during the following time period:

Date: 25 March 2012 (Sunday)
Time: 8:00 am - 4:30 pm

Users are advised not to access the system during the maintenance period. In case you cannot access the system after the maintenance, please contact our Computer Room Operator on the same day (Sunday) (phone: 2859 2496) or our Helpdesk (phone: 2859 2480; email: ithelp@hku.hk) during office hours.

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