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Maintenance Notice

2016/07/07 19:00 (Thursday) - 2016/07/07 22:00 (Thursday) - Upgrade of HARNET-Internet Connection on 7 July 2016

The Hong Kong Academic and Research NETwork (HARNET), which links the eight universities in Hong Kong to the Internet, will be upgraded on 7 July 2016 (Thursday) for resiliency improvement.

After the upgrade, the new optical HARNET will be supported by two optical nodes installed at the respective data centers of each university which can enhance the network resiliency compared with the current setup using one optical node at each university.

To prepare for this upgrade and actual implementation, there will be two less than 5-minute short interruptions to the Internet connectivity on campus at each of the following periods-

1. 5 Jul 2016 (Tuesday) from 7:00am-7:30am
2. 7 Jul 2016 (Thursday) from 7:00pm-10:00pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Ronald Leung
Network Team
Information Technology Services

2016/07/05 07:00 (Tuesday) - 2016/07/05 07:30 (Tuesday) - Upgrade of HARNET-Internet Connection

The Hong Kong Academic and Research NETwork (HARNET), which links the eight universities in Hong Kong to the Internet, will be upgraded on 7 July 2016 (Thursday) for resiliency improvement.

After the upgrade, the new optical HARNET will be supported by two optical nodes installed at the respective data centers of each university which can enhance the network resiliency compared with the current setup using one optical node at each university.

To prepare for this upgrade and actual implementation, there will be two less than 5-minute short interruptions to the Internet connectivity on campus at each of the following periods-

1. 5 Jul 2016 (Tuesday) from 7:00am-7:30am
2. 7 Jul 2016 (Thursday) from 7:00pm-10:00pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Ronald Leung
Network Team
Information Technology Services

2016/07/02 14:00 (Saturday) - 2016/07/03 12:00 (Sunday) - ITS Maintenance on July 2-3, 2016

The following maintenance will be carried out on July 2-3, 2016 (this Saturday and Sunday) and among them, the major affected services include:

- Internet service at Centennial Campus: Saturday 4 pm - 5 pm

- HKU Connect email service and HKU e-Research Community: Saturday 8 pm - midnight

- Graduate (@graduate.hku.hk) email service: Sunday 9 am - 12 noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160628/its-maintenance-201607 for details.

We apologize for any inconvenience that may cause.

K C Chang

Systems Team
Information Technology Services

2016/06/04 18:00 (Saturday) - 2016/06/05 20:00 (Sunday) - ITS Maintenance on June 4-5, 2016

The following maintenance will be carried out on Jun 4-5, 2016 (this Saturday and Sunday) and among them, the major affected services include:

- HKU Event Management System (HKUEMS): Saturday 6:00 pm - 7:00am next day
- All in-house developed applications under HKU Portal: Saturday 10:30 pm - midnight
- Network services in Main Campus: Sunday noon - 8:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160531/its-maintenance-201606 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/05/07 03:00 (Saturday) - 2016/05/08 20:00 (Sunday) - ITS Maintenance on May 7-8, 2016

The following maintenance will be carried out on May 7-8, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

- Central email service for staff (HKUCC1 accounts running on Microsoft Exchange 2007 only): Sunday 7:00 am - 9:00 am
- Internet service at Cyberport Campus: Sunday Noon - 8:00 pm
- Network services at some buildings on Main Campus: Sunday 1:00 pm - 6:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160503/its-maintenance-201605 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/04/09 09:00 (Saturday) - 2016/04/10 12:00 (Sunday) - Temporary Suspension of Services Supported by Human Capital Management System (HCMS) on April 9-10

Dear colleagues,

Due to HR data update, all functions supported by the Human Capital Management System (HCMS) under Manager Self Service (e.g. Staff Appointments, FCF) and the administrative roles (e.g. FCSC, Recruiting and Workforce Administration) under HKU Portal will be temporarily unavailable during the following period for carrying out the necessary update.

Service suspension period: Saturday, 9 Apr 2016, 9 am to Sunday, 10 Apr 2016, noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Carmen Tam
Human Capital Management System Team
Information Technology Services

2016/04/02 14:00 (Saturday) - 2016/04/03 21:00 (Sunday) - 2016/04/02 14:00 (Saturday) - 2016/04/03 21:00 (Sunday) - Scheduled Maintenance on April 2-3, 2016

The following maintenance will be carried out on April 2-3, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:
- Internet service at Centennial Campus: Sunday Noon - 8:00 pm
- Research and Conference Grants Administration System (RCGAS): Saturday 2:00 pm - 9:00 pm
- Access to HKU Portal and applications supported by Human Capital Management System (HCMS) and Student Information System (SIS): Saturday 4:00 pm - 6:00 pm and Sunday 2:00 pm - 7:00 pm
- Email service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk), webmail.hku.hk, mailing lists and email gateway (mail7.hku.hk): Sunday 9:00 am - 11:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160329/its-maintenance-201604 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/03/05 14:00 (Saturday) - 2016/03/06 18:00 (Sunday) - Scheduled Maintenance on March 5-6, 2016

The following maintenance will be carried out on Mar 5-6, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:
- Network connectivity (wired and WiFi) at the Centennial Campus: Saturday 3:00 pm - 7:00 pm
- Turnitin (assignment) service under Moodle: Saturday 11:00 pm - Sunday 3:00 am
- Central email service for staff (HKUCC1 accounts running on Microsoft Exchange 2007 only): Sunday 7:00 am - 9:00 am
- uPrint service: Sunday 8:00 am - 11:00 am
- WiFi service in all campuses (except Centennial Campus): Sunday 9:00 am - 6:00 pm
- Network services at some buildings on Main Campus: Sunday 2:00 pm - 6:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160301/its-maintenance-201603 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/03/05 23:00 (Saturday) - 2016/03/06 03:00 (Sunday) - Turnitin Assignment System Maintenance on 5 March 2016 Sat (11pm - 3am)

To: All staff and students

Turnitin is an originality checking tool on students works for proper citation or potential plagiarism running on remote servers provided by Turnitin Company.

There will be a planned maintenance of the Turnitin system in the following period during which all access to Turnitin by teachers and students from the central Moodle system will be suspended:

Date and Time: 5 March, 2016 (Saturday) 23:00 to 6 March, 2016 (Sunday) 03:00

Teachers are encouraged to modify assignment due dates, e.g. several hours after the scheduled maintenance window. Otherwise students would not be able to submit the assignment successfully during the maintenance period. For any enquiries, please send email to eLearningTeam @ hku.hk.

Thank you for your attention and we are sorry for any inconvenience that may cause you.

C.P. Lau
eLearning Team
Information Technology Services

2016/02/06 14:00 (Saturday) - 2016/02/07 12:00 (Sunday) - Scheduled Maintenance on February 6-7, 2016

The following maintenance will be carried out on Feb 6-7, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:
- HKU Portal and other services using HKU Portal UID/PIN for authentication: Sunday 6:00 am - 8:30 am
- Some services under Human Capital Management System (HCMS): Sunday 6:00 am - 12:00 noon
- Webmail service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk): Sunday 9:30 am - 11:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160202/its-maintenance-201602 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

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