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Maintenance Notice

2014/04/20 00:00 (Sunday) - 2014/04/20 03:00 (Sunday) - Maintenance of Cisco IP phone Service (Tel. no. 3917-XXXX)

Please note that there will be a scheduled maintenance of the Cisco IP phone Service (Tel. number 3917-XXXX) during the following period:

Date: 20 Apr 2014 (Sunday)
Time: 12am midnight to 3am

Users with telephone numbers 3917-XXXX will be affected. These IP phones are now in use in the Centennial Campus, Main Campus, Lung Wah Street Student Residences, Patrick Mansion Building and the LKS Faculty of Medicine Building.

During the maintenance, the servers will be rebooted in sequence, resulting in intermittent interruptions to the telephone service.

There will be several intermittent interruptions during the maintenance period, each about 3 - 5 minutes. During the interruption, new call cannot be made or received.

If you have any enquiry, please contact our Service Desk at 2859 2480 or ithelp@hku.hk during office hours; and call our Computer Room at 2859-2496 after office hours.

We are sorry for any inconvenience that may cause.

Unified Communications Team
Information Technology Services

2014/03/24 02:00 (Monday) - 2014/03/24 03:00 (Monday) - Maintenance of IDAP links installed in FMB

Please note that PCCW will carry out scheduled maintenance on the IDAP links installed in FMB.
The detail as follows:

Date: March 24, 2014
Time: 2:00 am to 03:00 am

Affected Phone numbers: 2809 5xxx and 2819 9xxx, 2819 26xx, 2819 28xx
Interruption Time: up to 30 minutes between 2:00 am to 03:00 am. All current calls and new calls will be interrupted.

Sorry for the inconvenience caused.

Unified Communication Team
Information Technology Services

2014/03/16 07:00 (Sunday) - 2014/03/16 09:00 (Sunday) - Network migration of Administrative Servers

Dear Colleagues,

Please note that there will be a scheduled network migration of the administrative servers supporting the University’s financial applications during the following period:

Date: 16 March 2014 (Sunday)
Time: 7:00am - 9:00am
Services affected: All financial applications under HKU Portal

During the above period, there may be short intermittent 1-2 minute interruptions to the affected services. In case you encounter any problem after the maintenance, please report to our Computer Room at 2859-2496 during non-office hours.

Sorry for any inconvenience that may cause.

Network Services
Information Technology Services

2014/03/02 00:00 (Sunday) - 2014/03/02 12:00 (Sunday) - Maintenance of Central Servers Supporting Intranet Applications

Please note that there will be a scheduled upgrade of the central servers supporting the Universitys Intranet applications during the following period:

Date: 2 March 2014 (Sunday)

Time: Midnight - 1 pm

Services to be affected:

- Intranet services including Staff Communication Directory, EO Intranet and FEO Intranet
- Applications under HKU Portal including “Central IT Services” and some applications under Self Service and Manager Self Service
- My eLearning tab of HKU Portal (colleagues can access the Moodle system directly at http://moodle.hku.hk/)
- My Department/My Faculty tab of HKU Portal

During the upgrade, access to the above services will be suspended. The HCMS and SIS applications under HKU Portal will not be affected by this upgrade.

If you have any enquiry on the above, please contact our Service Desk at 2859 2480 or ithelp@hku.hk during office hours; and call our Computer Room at 2859 2496 after office hours.

Please accept our apology for any inconvenience that may cause.

Systems Services
Information Technology Services

2014/02/23 08:00 (Sunday) - 2014/02/23 11:00 (Sunday) - Maintenance of Central Servers

Please note that there will be a scheduled maintenance on the following central servers-

1. Servers supporting non-HCMS and non-SIS administrative applications under HKU Portal
Maintenance period: 23 Feb 2014 (Sunday), 8am-11am
Services to be affected: All non-HCMS and non-SIS administrative applications under HKU Portal

2. Servers supporting Extranet and non-SIS student applications
Maintenance period: 23 Feb 2014 (Sunday), 8am-9am
Services to be affected: All Extranet and non-SIS student applications including TPG and RPG online application systems

During the above maintenance period, access to the above services may be affected.

If you have any enquiry on the above, please contact our Service Desk at 2859 2480 or ithelp@hku.hk during office hours; and call our Computer Room at 2859 2496 after office hours.

Please accept our apology for any inconvenience that may cause.

Systems Services
Information Technology Services

2014/02/16 08:00 (Sunday) - 2014/02/16 11:00 (Sunday) - Maintenance of database server supporting non-HCMS and non-SIS applications

Please note that there will be a scheduled maintenance on the database server supporting non-HCMS and non-SIS applications as follows:

Date: 16 Feb 2014 (Sunday), 8am - 11am
Services affected: All non-HCMS and non-SIS applications under HKU Portal

During the above period, access to the affected services may be interrupted.

We are sorry for any inconvenience caused.

Systems Services
Information Technology Services

2013/12/24 07:00 (Tuesday) - 2013/12/24 08:00 (Tuesday) - Campus network and Internet service interruption

Please note that there will be a scheduled maintenance on the Main Campus Network Backbone. The detail of the schedule is as follows:

Date: December 24, 2013 (Tuesday)

Time: 7am - 8am

Affected Services: The whole wired, wireless and internet services in HKU Main Campus and remote campuses

During the above period, there may be some intermittent 1-2 minute network interruptions. Access to all HKU servers will be affected during each interruption. Users are advised not to use the network if possible. In case you encounter any problem after the maintenance, please report to our Computer Room at 2859 2496 during non-office hours.

We are sorry for any inconvenience caused.

Network Services
Information Technology Services

2013/12/16 06:00 (Monday) - 2013/12/16 07:30 (Monday) - Maintenance of ITS website

Please be informed that there will be a scheduled maintenance of the ITS website (www.its.hku.hk) as follows:

Date: December 16, 2013 (Monday)

Time: 6:00 am - 7:30 am

During the above period, the ITS website will be temporarily unavailable.

For enquiry about the maintenance, please contact ithelp@hku.hk or our helpdesk (Tel: 2859 2480) during office hours and our computer room (Tel: 2859 2496) after office hours.

User Services
Information Technology Services

2013/10/18 18:00 (Friday) - 2013/10/18 19:00 (Friday) - Panopto lecture capture system service suspension

Please be informed that the Panopto lecture capture system will undergo system upgrade from version 4.3.0 to 4.4.1.
All Access to the Panopto RECORDING or VIEWING service will be suspended during the upgrade period:

Date: October 18, 2013, (Friday)
Time: 6:00 am to 7:00 pm

After the successful upgrade, Panopto will resume service with new version. Please access it after 7:00pm on that day.
For any enquiries, please send email to eLearningTeam@hku.hk.

eLearning Team
Information Technology Services

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