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Maintenance Notice

2015/03/07 23:00 (Saturday) - 2015/03/08 17:00 (Sunday) - Scheduled Maintenance on March 7 to 8, 2015

The following maintenance will be carried out on March 7 to 8, 2015 (this Saturday and Sunday) and the major services to be affected include

Moodle (Turnitin system), Adobe Connect web conference service, network and IP phone services at Faculty of Medicine Building.

Please refer to http://www.its.hku.hk/whats-new/20150302/maintenance-window-201503 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2015/02/08 00:00 (Sunday) - 2015/02/08 19:00 (Sunday) - Scheduled Maintenance on February 8, 2015

Please be informed of the following maintenance to be carried out on February 8, 2015 (this Sunday) and the major services to be affected include

HKU Portal, Human Capital Management System (HCMS), Internet service and network services at Kadoorie Biological Sciences Building and Faculty of Medicine Building.

Please refer to http://www.its.hku.hk/whats-new/20150202/maintenance-window-201502 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2015/01/03 19:00 (Saturday) - 2015/01/04 19:00 (Sunday) - Scheduled Maintenance on January 3-4, 2015

The following maintenance will be carried out on January 3-4, 2015 (this Saturday and Sunday) and the major services to be affected include HKU Portal, Internet service, email service, HKU website (www.hku.hk) and HKU Students' Union (HKUSU) websites.

Please refer to http://www.its.hku.hk/whats-new/20141230/maintenance-window-201501 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2014/12/06 07:00 (Saturday) - 2014/12/07 19:00 (Sunday) - Scheduled Maintenance on December 6 to 7, 2014

Please be informed of the following maintenance to be carried out on December 6 to 7, 2014 (Saturday and Sunday) and the major services to be affected include

HKU Portal, Student Information System (SIS), Human Capital Management System (HCMS), email service, HKU website, network service at some buildings on Main Campus and LKS Faculty of Medicine Buildings.

Please refer to http://www.its.hku.hk/whats-new/20141203/maintenance-window-201412 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2014/11/11 08:00 (Tuesday) - 2014/11/11 08:15 (Tuesday) - Maintenance of Lecture Capture Service

The Lecture Capture Services (LCS) supported by ITS is powered by the Panopto lecture capture system. It is integrated with the Moodle learning management system. The LCS supports our teachers and students to do video recording and viewing conveniently via links in Moodle courses. Students can directly reach and watch a Powerpoint slide in an LCS video by searching for a slide title.

Please be informed that the Panopto system will undergo maintenance. All access to the LCS for recording or viewing will be suspended during the following period:

Date: Nov 11, 2014 (Tuesday)
Time: 8:00 AM to 8:15 AM

For any enquiries, please send email to eLearningTeam@hku.hk.

Thank you for your attention and we are sorry for any inconvenience that may cause you.

Regards,
Ada Yau
eLearning Team

2014/11/09 00:00 (Sunday) - 2014/11/09 01:00 (Sunday) - Scheduled Maintenance of HKU IP Phone System (Phone Numbers 3917-xxxx) on 9 November 2014 (Midnight to 1:00am)

Please note that there will be a scheduled maintenance of the HKU IP Phone system during the following period-

Date: 9 November 2014 (Sunday)
Time: Midnight to 1:00am

During the above period, the phone service for numbers starting with 3917 will have intermittent interruptions for several times, each lasts for about 1 minute.

If you have any enquiry, please contact our Service Desk at 3917 0123 or ithelp@hku.hk during office hours; and call our Computer Room at 2859 2496 after office hours.

We are sorry for any inconvenience that may cause.

Allen Chu
Unified Communications Team

2014/10/11 09:00 (Saturday) - 2014/10/13 09:20 (Monday) - Maintenance of Human Capital Management System (HCMS)

Please note that to prepare for the pay adjustment for eligible staff, there will be maintenance on the Human Capital Management System (HCMS) during the following period:

Saturday, 11 Oct 2014, 9:00am to Monday, 13 Oct 2014, 9:20am

During the above period, all functions of the HCMS under Manager Self Service (e.g. Staff Appointments, FCF) and for administrative roles (e.g. FCSC, Recruiting and Workforce Administration) in the HKU Portal will be suspended. These functions will be resumed once the maintenance work is completed.

If you have any enquiry, please contact our Service Desk at 3917 0123 or ithelp@hku.hk during office hours; or call our Computer Room at 2859 2496 after office hours.

We are sorry for any inconvenience that may cause.

Human Capital Management Systems Team
Information Technology Services

2014/10/04 07:30 (Saturday) - 2014/10/05 13:00 (Sunday) - Scheduled Maintenance on October 4-5, 2014

Please be informed of the scheduled maintenance to be carried out on October 4-5, 2014 (this Saturday and Sunday).

Please refer to http://www.its.hku.hk/whats-new/20140930/maintenance-window-201410 for details
.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2014/09/20 23:00 (Saturday) - 2014/09/21 01:00 (Sunday) - Maintenance of HKU IP Phone System (Phone Numbers 3917-xxxx)

Please note that there will be a scheduled maintenance of the HKU IP Phone system during the following period:

Date: 20-21 September 2014
Time: 11:00pm (20/9) to 1:00am (21/9)

During the above period, the phone service for numbers starting with 3917 will have intermittent interruptions for several times, each lasts for about 1 minute.

We are sorry for any inconvenience that may cause.

Kenneth Yip
Unified Communications Team

2014/08/10 06:00 (Sunday) - 2014/08/10 18:00 (Sunday) - Maintenance of Moodle System Upgrade to 2.6.3

Please be informed that the central Moodle Learning Management System (LMS) will be upgraded in the following period when All Access to Moodle will be suspended:

Date: 10 August 2014 (Sunday)
Time: 6:00 AM to 6:00 PM

The upgrade on 27 July was not successfully due to the backup and optimization processes took extraordinarily long time, though we had performed rehearsals beforehand. In the past ten days we had identified the problems and performed more rehearsals.

After the successful upgrade, Moodle will resume service with the new version 2.6.3. Please access it after 6 PM on 10 August.

The new features and improvements are described in the release notes (http://docs.moodle.org/dev/Moodle_2.6.3_release_notes)

For any enquiries, please send email to eLearningTeam@hku.hk. If you cannot access the system after 6 PM on 10 August, please read notice on http://moodle-support.hku.hk/ or call the ITS Computer Room 2859 2480.

Sorry for any inconvenience caused and thank you for your kind attention.

Kenneth Siu
eLearning Team
Information Technology Services

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