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Maintenance Notice

2014/08/03 04:00 (Sunday) - 2014/08/03 08:00 (Sunday) - Maintenance of firmware upgrade of campus WiFi equipment

Please note that there will be scheduled maintenance of the following campus WiFi system on 3 August 2014:

Date: 3 August 2014 (Sun)
Time: 4:00 am - 8:00 am
Service to be affected: All campus WiFi service (there may be a service interruption of less than 30 minutes during the upgrade)
If you have any enquiry, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We are sorry for any inconvenience that may cause.
Katherine Kwok
Information Technology Services

2014/07/27 06:00 (Sunday) - 2014/07/27 14:00 (Sunday) - Maintenance of Moodle System Upgrade to 2.6.3

Please be informed that the central Moodle Learning Management System will undergo system upgrade from version 2.4.4 to 2.6.3. All Access to it will be suspended during the upgrade period of time:

Date: July 27, 2014, Sunday
Time: 6:00 am to 2:00 pm

After the successful upgrade, Moodle will resume service with the new version 2.6.3. Please access it after 2:00pm on that day. (In the unlikely event that the upgrade was unsuccessful, it will fall back to the current version 2.4.4.)

The new features and improvements are described in the release notes (http://docs.moodle.org/dev/Moodle_2.6.3_release_notes)

For any enquiries, please send email to eLearningTeam@hku.hk .

Sorry for any inconvenience caused and thank you for your attention.

Kenneth Siu
eLearning Team
Information Technology Services

2014/07/13 00:00 (Sunday) - 2014/07/13 06:00 (Sunday) - Maintenance of of HKU IP Phone System (Phone Numbers 3917-xxxx)

Please note that there will be a scheduled maintenance of the HKU IP Phone system during the following period-

Date: 13 July 2014 (Sunday)
Time: Midnight to 6am

During the above period, the phone service for numbers starting with 3917 will have intermittent interruptions for several times, each lasts for about 2 minutes.

We are sorry for any inconvenience that may cause.

Note:
If you have any enquiry, please contact our Service Desk at 3917 0123 or ithelp@hku.hk during office hours; and call our Computer Room at 2859 2496 after office hours.

Messages about current service suspension, if any, are shown at:
(1) ITS website http://www.its.hku.hk => the Service Suspension section, and
(2) HKU App => Staff Corner or Student Corner => Service Suspension.

Kenneth Yip
Unified Communications Team
Information Technology Services

2014/06/29 06:00 (Sunday) - 2014/06/29 08:30 (Sunday) - Maintenance of server supporting HKU Portal

Please note that there will be a scheduled maintenance of the server supporting HKU Portal login service during the following period:

Date: 29 June 2014 (Sunday)
Time: 6:00 am - 8:30 am

Services to be affected: All HKU Portal services including SIS, HCMS, email and Moodle; and services requiring HKU Portal login to authenticate

During the above period, access to the affected services will be suspended and users are advised not to access HKU Portal.

We are sorry for any inconvenience that may cause.

Note:
If you have any enquiry, please contact our Service Desk at 2859 2480 or ithelp@hku.hk during office hours; and call our Computer Room at 2859 2496 after office hours.
The scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.

Messages about current service suspension, if any, are shown at:
(1) ITS website http://www.its.hku.hk => the Service Suspension section, and
(2) HKU App => Staff Corner or Student Corner => Service Suspension.

S L Lee
e-Services
Information Technology Services

2014/06/01 06:00 (Sunday) - 2014/06/01 12:00 (Sunday) - Maintenance of HKU Portal, Student Information System (SIS) and Human Capital Management System (HCMS)

Please note that there will be scheduled maintenance of the servers supporting HKU Portal, Student Information System (SIS) and Human Capital Management System (HCMS) during the following period:

Date: 1 June 2014 (Sunday)
Time: 6 am - noon
Services to be affected: All HKU Portal applications including those under SIS and HCMS

During the above period, access to the affected services will be suspended and users are advised not to access HKU Portal.

If you have any enquiry, please contact our Service Desk at 2859 2480 or ithelp@hku.hk during office hours; and call our Computer Room at 2859 2496 after office hours.

We are sorry for any inconvenience that may cause.

Systems Services
Information Technology Services

2014/06/01 00:00 (Sunday) - 2014/06/01 08:00 (Sunday) - Maintenance of IP phone system (phone numbers 391-xxxxx)

Please note that there will be an emergency maintenance of the IP phone system (phone numbers 391-xxxxx) during the following period:

Date: 1 June 2014 (Sunday)
Time: 0:00am to 8:00am
Services to be affected: All IP phones with telephone numbers 391-xxxxx

During the maintenance, all Cisco IP phones (with telephone numbers 391-xxxxx) will be interrupted several times, each about 1 minute. During the interruptions, ongoing calls are not affected while users are unable to make or receive new calls.

If you have any enquiry, please contact our Service Desk at 2859 2480 or ithelp@hku.hk during office hours; and call our Computer Room at 2859 2496 after office hours.

We are sorry for any inconvenience that may cause.

Systems Services
Information Technology Services

2014/05/11 06:00 (Sunday) - 2014/05/11 23:00 (Sunday) - Human Capital Management System (HCMS) - Maintenance Window

Dear colleagues,

Please note that there will be a scheduled maintenance on the Human Capital Management System (HCMS) during the following period:

Date: 11 May 2014 (Sunday)
Time: 6am - 11pm

During the above period, all functions of the HCMS under Self Service (e.g. Leave Application, Pay-slip), Manager Self Service (e.g. Leave Approval, e-PFile) and for administrative roles (e.g. FCSC, Recruiting and Workforce Administration) in the HKU Portal will be suspended. These functions will be resumed once the maintenance work is completed. We apologize for any inconvenience caused.

If you have any enquiries on the above, please address to the HCMS Helpdesk by phone (tel. 3549 5678) during office hours or by e-mail (AskHCM@hku.hk) at anytime.

HCMS Team
Information Technology Services

2014/05/11 06:00 (Sunday) - 2014/05/11 07:00 (Sunday) - Maintenance of Extranet and non-SIS Student applications

A scheduled maintenance on the system supporting Extranet (https://extranet.hku.hk) and non-SIS student applications (https://sweb.hku.hk/) during the following period:

Date: 2014/05/11 (Sunday)
Time: 6:00am - 7:00am
Affected applications: TPG/RPG online applications, student applications under my page of HKU Portal and password reset application on https://extranet.hku.hk/.

Each of the affected services will be suspended for less than 30 minutes. Users are advised not to access these services during this maintenance period.

We are sorry for any inconvenience that may cause.

Systems Services
Information Technology Services

2014/05/06 15:30 (Tuesday) - 2014/05/06 17:00 (Tuesday) - Maintenance of some websites

Please note that there will be a scheduled maintenance of the www4.hku.hk, intraweb.hku.hk, www.hkusu.hku.hk, www.its.hku.hk web servers during the following period:

Date: 6 May 2014
Time: 3:30pm - 5:00pm

During the above period, the access to www4.hku.hk, www.maps.hku.hk, www.see.hku.hk, centcampus.hku.hk, and intraweb.hku.hk, www.siri.hku.hk, www.ziri.hku.hk, www.hkusu.hku.hk may be suspended for approximately 15 to 30 minutes

For enquiry about the maintenance, please email ithelp@hku.hk or contact our helpdesk during office hours (Tel: 2859 2480) and the Computer Room after office hours (Tel: 2859 2496).

Sorry for any inconvenience caused.

System Services
IT Services

2014/04/27 06:00 (Sunday) - 2014/04/27 12:00 (Sunday) - Maintenance of HCMS

Please note that there will be a scheduled maintenance on the database server supporting HCMS applications as follows:

Date: 27 Apr 2014 (Sunday), 6am - 12pm
Services affected: All HCMS applications under HKU Portal

During the above period, access to the affected services may be suspended.

We are sorry for any inconvenience caused.

Systems Services
Information Technology Services

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