Home » What's New » New Phone Number of ITS Service Desk and Change in Speed Dial Number of University Operator (June 24, 2014)

New Phone Number of ITS Service Desk and Change in Speed Dial Number of University Operator (June 24, 2014)

New Phone Number of ITS Service Desk

Dear colleagues and students,

1. Effective July 2, 2014, the phone number of the ITS Service Desk will be changed from 2859 2480 to 3917 0123, along with the upgrade of the line from PABX phone to IP phone. This upgrade will strengthen the support to our duty staff in handling phone enquiries.

Below is the contact information of our Service Desk

ITS Service Desk

In person:

CPD-1.64, 1/F, Chi Wah Learning Commons,
Centennial Campus

Phone:

3917 0123 (from July 2, 2014 onwards)

Email:

ithelp@hku.hk

Please help to update the above information in your department’s websites or published materials if there are any mentions of our Service Desk contact. You may refer to our webpage at http://www.its.hku.hk/service-desk for the latest information.

2. From July 2, 2014 onwards, colleagues using the Cisco IP phone system (office phone number starting with “391”) please dial “72111” or “3917 2111” for the University Operator as the speed dial number “0” will no longer be valid for IP phones. Other colleagues in the Main Campus who are not using IP phones may continue to dial “0” for the University Operator.

For any enquiry on the above, please contact us at ithelp@hku.hk.

Thank you for your attention.

Idy Tang
User Services
Information Technology Services