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Scheduled Maintenance on August 1-2, 2015

Dear colleagues and students

ITS Maintenance Window on Aug 1-2, 2015

The following maintenance will be carried out on Aug 1-2, 2015 (this Saturday and Sunday) and among them, the major services to be affected include:

  1. Internet connectivity at Main Campus: Saturday 1 pm - 4 pm
  2. IP Phone (phone number starting with 3917): Saturday 8 pm - 10 pm
  3. Human Capital Management System (HCMS): Sunday 6 am – 9 am
  4. Network and IP phone services on 3/F and 4/F of Laboratory Block, Faculty of Medicine Building: Sunday 9 am - 5pm
  5. Network connectivity at Cyberport campus: Sunday 1 pm - 4 pm
  6. Research and Conference Grant Administration System (RCGAS): Sunday 8 pm - 10 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

Aug 1, 2015
(Sat)

1:00 pm - 4:00 pm

Internet router supporting Main Campus

Up to 5 minutes interruption to the network connectivity on Main campus during the maintenance period.

2:00 pm - 4:00 pm

Central server (SMPSERVE) for applying OS patches

Applications supported by central server (SMPSERVE) will be suspended during the maintenance period.

8:00 pm - 10:00 pm

Cisco IP phone server for firmware update

Less than 30-second intermittent interruptions in all IP phones (phone numbers start with 3917). Ongoing calls will not be affected.

10:00 pm - 11:00 pm

Adobe Connect server for applying system patches

The Adobe Connect web conference service will be suspended.

Aug 2, 2015
(Sun)

Midnight - 2:00 am

High definition video conference servers for applying OS patches

The high definition video conference service will be suspended.

6:00 am - 9:00 am

Human Capital Management System (HCMS)

All services of HCMS will be suspended.

7:00 am - 9:00 am

Central server supporting Sophos anti-virus service (sophos-antivirus.hku.hk) and ITS booking system for applying OS patches

Update of Sophos anti-virus definition, booking for Chi Wah Learning Commons study room and banner site and venue booking system (supported by Estates Office) will be suspended.

9:00 am - 5:00 pm

Network cabling on 3/F and 4/F of Laboratory Block, Faculty of Medicine Building (FML)

Network and IP phone services on 3/F and 4/F of FML will be suspended.

1:00 pm - 2:00 pm

WiFi service at Main Campus

Less than 5 minutes interruption during the maintenance period.

1:00 pm - 4:00 pm

Fiber circuits of wide area network (WAN) at Cyberport campus

Network connectivity at Cyberport campus may be intermittently affected.

8:00 pm - 10:00 pm

Research and Conference Grant Administration System (RCGAS) for adding new "Responsible Conduct of Research (RCR)" module

RCGAS will be suspended during the maintenance period.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.