Home » What's New » Scheduled Maintenance on September 5-6, 2015

Scheduled Maintenance on September 5-6, 2015

Dear colleagues and students

ITS Maintenance Window on Sep 5-6, 2015

The following maintenance will be carried out on Sep 5 - 6, 2015 (this Saturday and Sunday) and among them, the major services to be affected include:

  1. Central email/calendar service for staff (HKUCC1): Saturday 10 pm - Sunday 5 am
  2. IP phones (phone numbers start with 3917) in Faculty of Medicine Building (FMB) : Saturday 11 pm - Sunday 3 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

Sep 5, 2015
(Sat)

10:00 pm - 11:59 pm

Adobe Connect server for applying OS patches

The Adobe Connect web conference service will be suspended.

Sep 5 - 6, 2015
(Sat - Sun)

10:00 pm - 5:00 am

Central email/calendar service for staff (HKUCC1) for applying OS patches

HKUCC1 email service (including send, receive and read emails) will be suspended. Colleagues with their HKUCC1 email accounts migrated to run on Exchange Server 2013 will not be affected by this maintenance.

11:00 pm - 3:00 am

Cisco IP phone server for firmware update

Less than 30-second intermittent interruptions on all IP phones (phone numbers start with 3917) in FMB. Ongoing calls will not be affected.

Sep 6, 2015
(Sun)

Midnight - 2:00 am

High definition video conference servers for applying OS patches

The high definition video conference service will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.