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Scheduled Maintenance on April 2-3, 2016

ITS Maintenance on April 2-3, 2016

The following maintenance will be carried out on Apr 2-3, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

  1. Internet service at Centennial Campus: Sunday Noon - 8:00 pm
  2. Research and Conference Grants Administration System (RCGAS): Saturday 2:00 pm - 9:00 pm
  3. Access to HKU Portal and applications supported by Human Capital Management System (HCMS) and Student Information System (SIS): Saturday 4:00 pm - 6:00 pm and Sunday 2:00 pm - 7:00 pm
  4. Email service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk), webmail.hku.hk, mailing lists and email gateway (mail7.hku.hk): Sunday 9:00 am - 11:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

Apr 2, 2016
(Sat)
2:00 pm - 9:00 pm Research and Conference Grants Administration System (RCGAS)
RCGAS will be suspended from service during maintenance.
4:00 pm - 6:00 pm Internet firewalls supporting Human Capital Management System (HCMS) and Student Information System (SIS) for firmware upgrade All applications supported by HCMS and SIS and access to HKU Portal will be affected by two 5-minute interruptions.
11:00 pm - 11:59 pm Cisco IP phones system (except Faculty of Medicine Building)
All external calls made via the IP phone system may be intermittently dropped. 
Apr 3, 2016
(Sun)
Midnight - 2:00 am High definition video conferencing servers for OS patch update
The high definition video conferencing service will be suspended.
8:00 am - 1:00 pm Central servers (HKUAP/SDB/UISDBM/UISFILES) for applying OS patch update Most applications under HKU Portal (except those supported by HCMS and SIS) and access to UISFILES will be affected by two 5-minute interruptions.
9:00 am - 11:00 am Servers supporting email service for staff (@hkucc.hku.hk) and graduates (@graduate.hku.hk), webmail.hku.hk, mailing lists and email gateway (mail7.hku.hk) for applying OS patch update Each of the affected servers will experience a 10-minute interruption.
Noon - 8:00 pm Internet router supporting Centennial Campus for resiliency drill
Internet service at Centennial Campus may have up to 8 short interruptions, each of not more than 15 minutes.
2:00 pm - 7:00 pm
HKU Portal and central servers supporting HCMS and SIS for applying OS patch update
All applications supported by HCMS and SIS and access to HKU Portal will be affected by two 5-minute interruptions.
3:00 pm - 9:00 pm Some network switches for firmware upgrade Network services may be intermittently affected at the following buildings during maintenance:
  • William MW Mong Block, Sassoon Road (2/F)
  • Laboratory Block, Sassoon Road (6/F)
  • Patrick Manson Building, North Wing (LG 2/F)
  • May Hall (1-2/F)
  • K.K. Leung Building (16/F)
  • Jockey Club Tower (7-8/F)
  • Run Run Shaw Tower (10/F)
  • Kennedy Town Centre (1/F, 14/F and 18/F)
  • Hing Wai Centre (31/F)
  • Ricci Hall, Block K (1/F)
  • St. John's College, Aw Boon Haw Wing (2/F)
  • Postgraduate Student Residence, Ching Lin Terrace (G/F)
  • Library Building, New Wing (G/F and 4/F)

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.