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ITS Maintenance on Mar 5, 2017

ITS Maintenance Window on Mar 5, 2017

The following maintenance will be carried out on Mar 5, 2017 (this Sunday) and the services to be affected include:

  1. Human Capital Management System (HCMS) and Student Information System (SIS): Sunday 6:00 am - 6:30 am
  2. HKU Portal and other services using HKU Portal UID/PIN for authentication: Sunday 6:00 am - 9:30 am
  3. Moodle system: Sunday 8:30 am - 9:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

Mar 5, 2017
(Sun)

6:00 am - 6:30 am

Servers supporting Human Capital Management System (HCMS) and Student Information System (SIS)

Services supported by HCMS (most of the applications under ("Self Service" and "Manager Self Service") and SIS will be suspended for 5 minutes.

6:00 am - 9:30 am

Servers supporting Central Authentication Service (i.e. using HKU Portal UID/PIN to login), web server uis.hku.hk supporting the webpages for some departments and Sophos Endpoint Security (SAV) server for OS update

Each of the following services will experience a 15-minute service interruption:

- Access to HKU Portal, HKU App (Staff and Student Corner), HKU Connect email for students & graduates and services using HKU Portal UID/PIN to login

- Sophos Endpoint Security (SAV) update

- Webpages hosting on uis.hku.hk and intranet.hku.hk

8:30 am - 9:00 am

Server supporting Moodle system

Access to Moodle system will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.