Home » What's New » ITS Maintenance on Apr 1-2, 2017

ITS Maintenance on Apr 1-2, 2017

ITS Maintenance Window on apr 1-2, 2017

The following maintenance will be carried out on Apr 1-2, 2017 (this Saturday and Sunday) and the major services to be affected include:

  1. Email servers graduate.hku.hk, webmail.hku.hk, mailing lists and email gateway mail7.hku.hk: Sunday 9:30 - 11:00 am
  2. HKU Connect email service: Sunday 10:00 am - 1:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

Apr 1-2, 2017
(Sat-Sun)

11:00 pm - 7:00 am (next day)

IP phone system for firmware upgrade

All IP phones with phone number prefix 3917 will experience a 10-minute interruption.

Apr 2, 2017
(Sun)

6:00 am - 9:00 am

Central servers supporting HKU Portal applications (except those under Student Information System (SIS) and Human Capital Management System (HCMS)) and Oracle Financials Systems for OS patch update

HKU Portal applications (except those supported by SIS and HCMS) and Oracle Financials Systems will be affected by two 5-minute interruptions.

9:30 am - 11:00 am

Servers graduate.hku.hk, webmail.hku.hk, mailing lists and email gateway for mail7.hku.hk for OS patch update

Each of the affected servers will experience a 10-minute interruption.

10:00 am - 1:00 pm

Server supporting the authentication of HKU Connect email service (students and graduates) and ITS self-reporting system (ServiceNow system) for system upgrade

Access to HKU Connect email service and ServiceNow system will be suspended during the upgrade.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.