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ITS Maintenance on May 6-7, 2017

ITS Maintenance Window on May 6-7, 2017

The following maintenance will be carried out on May 6-7, 2017 (this Saturday and Sunday) and the major services to be affected include:

  1. HKU Portal (staff and students), Human Capital Management System (HCMS) and Student Information System (SIS): Saturday 4pm - 6 pm and Sunday 6am - 9am & 10am -11am
  2. Web servers (intraweb.hku.hk, www.cpao.hku.hk, hkusu.hku.hk and www4.hku.hk): Sunday 8am - noon
  3. Access to webmail.hku.hk and graduate.hku.hk: Sunday 9am - 11am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

May 6, 2017
(Sat)

4:00 pm - 6:00 pm

Campus network firewall for firmware upgrade

HKU Portal (staff and students), HCMS and SIS will be affected by three 5 to 10 minutes interruptions.

May 7, 2017
(Sun)

Midnight - 2:00 am

Adobe Connect server for system patch

The Adobe Connect web conferencing service will be suspended.

Midnight - 2:00 am

High definition video conference servers for applying OS patches

The high definition video conference service will be suspended.

6:00 am - 9:00 am

Central servers supporting HKU Portal applications (staff and students), Human Capital Management System (HCMS) and Student Information System (SIS) for OS patch update

HKU Portal (staff and students), HCMS and SIS will be affected by two 5-minute interruptions.

8:00 am - noon

Web servers (intraweb.hku.hk, www.cpao.hku.hk, hkusu.hku.hk and www4.hku.hk) for OS patch update

Each of the affected servers will experience a 30-minute interruption.

9:00 am - 11:00 am

Servers supporting webmail.hku.hk and graduate.hku.hk for OS patch update

- Access to webmail.hku.hk will be suspended for 10 minutes.

- Access to graduate.hku.hk will be suspended for 30 minutes.

10:00 am - 11:00 am

HKU Portal for service upgrade

HKU Portal (staff and students) will experience an interruption of less than 1 minute.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.