Home » What's New » ITS Maintenance on June 3-4, 2017

ITS Maintenance on June 3-4, 2017

ITS Maintenance Window on June 3-4, 2017

The following maintenance will be carried out on Jun 3-4, 2017 (this Saturday and Sunday) and the major services to be affected include:

  1. Network services in all University campuses and student residential halls: Sat 1:00 pm - 9:00 pm and Sun 9:00 am - 5:00 pm
  2. Voicemail service for all office phones (prefixed by 28315) in The Hong Kong Jockey Club Building for Interdisciplinary Research: Sat 2:00 - 4:00 pm
  3. Research & Conference Grants Administration System (RCGAS) : Sat 5:00 - 9:00 pm
  4. Internet service in the Cyberport Campus: Sun 10:00 am - noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

June 3, 2017
(Sat)

1:00 pm - 9:00 pm

Backbone switch supporting network services in all University campuses and student residential halls for upgrade

All network services at the mentioned locations will experience 5 short interruptions, each in less than 1 minute.

2:00 pm - 4:00 pm

Office phones (prefixed by 28315) being used in The Hong Kong Jockey Club Building for Interdisciplinary Research for applying system patch

The voicemail service for all phone numbers prefixed by 28315 will be suspended.

5:00 pm - 9:00 pm

Research & Conference Grants Administration System (RCGAS) for parts replacement

The RCGAS will be suspended.

11:00 pm - midnight

Adobe Connect server for applying system patch

The Adobe Connect web conferencing service will be suspended.

June 4, 2017
(Sun)

9:00 am - 5:00 pm

Backbone switch supporting network services in all University campuses and student residential halls for upgrade

All network services at the mentioned locations will experience 5 short interruptions, each in less than 1 minute.

10:00 am - noon

Internet firewall for system upgrade

There will be two 1-minute interruptions to the Internet service in the Cyberport Campus.

2:00 pm - 4:00 pm

Servers supporting Data Leakage Prevention (DLP) Project for applying patch updates

There will be two 5-minute interruptions in accessing the DLP servers.

8:30 pm - 11:00 pm

Servers supporting the mailing list service

Emails sent to all mailing lists supported by listserv.hku.hk will experience delay.  Besides, the web-based system for use by mailing list administrators will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.