Home » What's New » ITS Maintenance on July 1-2, 2017

ITS Maintenance on July 1-2, 2017

ITS Maintenance Window on July 1-2, 2017

The following maintenance will be carried out on July 1-2, 2017 (this Saturday and Sunday) and the major services to be affected include:

  1. All network services in Main Campus: Sat 8:00 am – 11:00 pm and Sun 8:00 am - 5:00 pm (5 short interruptions, each in less than 1 minute)
  2. HKU Virtual Private Network (HKUVPN) service and staff access to Student Information System (SIS),  Manager Self Service, Personal & Family Data Form and Personnel File outside campus network: Sun 5:00 am - 6:00 am
  3. In-house developed HKU Portal applications, Learning Environment Booking System, Banner Site and Venue Booking System and personal websites: Sun 6:00 am - 9:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

July 1, 2017
(Sat)

10:00 am - 1:00 pm

uPrint server for OS patch update

uPrint service will be suspended.

July 1-2, 2017
(Sat - Sun)

8:00 am - 11:00 pm on July 1 & 8:00 am - 5:00 pm on July 2

Backbone equipment supporting network services in Main Campus upgrade

All network services in Main Campus will experience 5 short interruptions, each in less than 1 minute.

July 2, 2017
(Sun)

5:00 am - 6:00 am

2-Factor Authentication (“2FA”) server maintenance

There will be two 3-minute interruptions on the 2FA server and services requiring 2FA to login, i.e. HKUVPN and some HKU Portal applications for staff (SIS, Manager Self Service, Personal & Family Data Form and Personnel File) if they are accessed outside campus network may be affected.

6:00 am - 9:00 am

Central servers supporting in-house developed HKU Portal applications, Learning Environment Booking System, Banner Site and Venue Booking System, personal websites, ITS Service Desk system and Paperless Meeting Service for OS patch update

The following services will experience a 15-minute service interruption:

9:00 am - 4:00 pm

Adobe Connect server for system upgrade

The Adobe Connect web conferencing service will be suspended.

10:00 am - 11:00 am

ITS website (www.its.hku.hk) for OS patch update

ITS website will be temporarily unavailable

8:00 pm - 11:59 pm

Email gateway for bulkmail mail7.hku.hk

Outgoing email sent via mail7.hku.hk may be affected.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.