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ITS Maintenance on Sep 3, 2017

ITS Maintenance

The following maintenance will be carried out on Sep 3, 2017 (this Sunday) and the services to be affected are tabulated below:

Date

Time

Maintenance on

Service to be affected

Sept 3, 2017 (Sun)

8:30 am - 12:30 pm

i) Servers supporting uis.hku.hk, intranet.hku.hk and soas.hku.hk  

ii) Sophos Endpoint Security (SAV) server

iii) Server supporting the login of HKU App

Each of the following services will experience a 15-minute service interruption:

i) Applications and web pages on uis.hku.hk, intranet.hku.hk and soas.hku.hk (including the reset of HKU Portal PIN and some departmental web pages)

ii) Sophos Endpoint Security (SAV) update

iii) Access to staff and student corners under HKU App

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.