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ITS Maintenance on Oct 7-8, 2017

ITS Maintenance Window on Oct 7-8, 2017

The following maintenance will be carried out on Oct 7-8, 2017 (this Saturday and Sunday) and the major services to be affected include:

  1. HKU Portal, HKU Connect email for students and HKU App: Sunday 6:30 am - noon
  2. Central email servers supporting webmail (webmail.hku.hk), gateway for bulkmail (mail7.hku.hk) and HKU mailing lists: Sunday 9:00 am - 1:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:

Date

Time

Maintenance on

Service to be affected

Oct 7-8, 2017
(Sat-Sun)

11:00 pm (Sat) - Midnight (Sun)

Adobe Connect server for patch update

The Adobe Connect web conferencing service will be suspended.

Oct 8, 2017
(Sun)

Midnight - 2:00 am

High definition video conferencing servers for patch update

The said video conferencing service will be suspended.

6:30 am - noon

Central servers supporting authentication to HKU Portal, HKU Connect email for students and HKU App,  Oracles Financials Systems and extranet.hku.hk for patch update

The following services will experience two 5-mintues service interruptions:

(1) Access to HKU Portal, HKU Connect email for students and HKU App;

(2) Oracle Financials Systems;

(3) Applications running on https://extranet.hku.hk including online reset of HKU Portal PIN.

9:00 am - 1:00 pm

Spam filtering service for all staff, students and graduates email accounts (@graduate.hku.hk) for patch update

Affected staff, students and graduates will not be able to check the spam quarantine email folder and receive new emails during the maintenance.

Central email servers supporting webmail (webmail.hku.hk), gateway for bulkmail (mail7.hku.hk) and HKU mailing lists for patch update

Each of the affected servers will experience an interruption of 10 minutes.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.