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ITS Maintenance on Nov 4-5, 2017

ITS Maintenance Window on Nov 4-5, 2017

The following maintenance work will be carried out on Nov 4-5, 2017 (this Saturday and Sunday) and the major services to be affected include:

  1. Research and Conference Grant Administration System (RCGAS): Saturday 8:00 pm – 10:00 pm
  2. HKU Portal applications (except those supported by Student Information System (SIS) and Human Capital Management System (HCMS)): Sunday 6:00 am - 9:00 am
  3. Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate: Sunday 9:00 am - 1:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:

Date

Time

Maintenance on

Service to be affected

Nov 4, 2017
(Sat)

1:00 pm - 2:30 pm

System supporting ITS Service Desk for version upgrade

Self-reporting function for sending enquiries to ITS will experience slow experience during the upgrade.

8:00 pm - 10:00 pm

Research and Conference Grant Administration System (RCGAS)

RCGAS will be suspended during the maintenance period.

Nov 5, 2017
(Sun)

6:00 am - 9:00 am

Central servers supporting HKU Portal applications and extranet.hku.hk for patch update

The following services will experience two 5-mintues service interruptions:

(1) HKU Portal applications (except those supported by SIS and HCMS)

(2) Applications running on https://extranet.hku.hk including online reset of HKU Portal PIN.

8:00 am - 4:00 pm

78 departmental web servers for patch update

Each of the affected servers will experience a 30-minute interruption.

(Note: The webmasters of these web servers had been informed separately of this maintenance.)

9:00 am - 1:00 pm

Servers supporting the central authentication service (using HKU Portal UID/PIN for login authentication)

Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate will experience a 5-minute service interruption.

10:30 am - 5:00 pm

Upgrading the function for generating PDF file in certain systems

The function for generating PDF file in the following systems will be suspended during the maintenance period:

- Performance Review and Staff Development (PRSD) System

- Career Opportunities webpage (jobs.hku.hk)

- Outside Practice Management System

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.