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Reset your HKU Portal PIN if your account is locked due to password ageing

NOTE: The password policy (for the HKU Portal PIN) is updated by withdrawing the requirement of 180-day periodic password change, starting from February 18, 2019. If your HKU Portal account is deactivated due to password ageing before February 18, 2019, please follow the reactivation procedure below to reset it.

1. If your account is temporarily disabled due to password ageing, you will see a "Login failed" message as shown below when you attempt to login HKU Portal. User can click the link "Change your PIN now" to change HKU Portal PIN using your current PIN.

Reset PIN

2. In the Reset HKU Portal PIN window, type in your HKU Portal UID and your Current HKU Portal PIN. Users will also be asked to type in a few random letters or digits generated in a graphical image that cannot be read by a machine. This prevents automated malicious programs from filling in the online form.
After entering all information, click "Submit".

Reset PIN

3. Enter a NEW PIN in the HKU Portal PIN field as shown below. The PIN must be 10-18 characters, with at least one letter (a-z, A-Z) and one digit (0-9).

Reset PIN

4. User will see the confirmation message below after the new PIN is accepted. The new PIN will be effective in 10 minutes.

Reset PIN

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