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Setup Procedure of HKUVPN with 2-Factor Authentication (2FA) for Windows 7/8.1/10

1. Prerequisite
2. Configuration Procedures
3. Connection Procedures

1. Prerequisite

  1. With effect from 4 January 2016, 2-factor authentication (2FA) by making use of HKU Portal UID/PIN and a one-time password is required for accessing the HKUVPN service. You can register to use 2FA through the online form-
  2. Staff (except visiting, honorary and hourly-paid staff who can use alternate email address only) can choose to receive the token code either through a registered alternate email address or a Mobile App.

  3. Students and departmental account holders will receive the token code via their registered alternate email address.

  4. For staff who chooses to use Mobile App, please follow the procedure at to install the Mobile App.

  5. Please uninstall any earlier version of Cisco Anyconnect VPN client before you start the following installation.

2. Configuration Procedures (to be done once only)

  1. Download the VPN client for Windows from here.

  2. Click Next.

    setup wizard

  3. Select I accept the terms in the License Agreement and click Next.

    License Agreement

  4. Click Install.

    install ready

  5. In User Account Control window, click Yes to allow the installation of VPN client.

    User Account Control

  6. Click Finish to complete the setup.

    complete installation

3. Connection Procedures

  1. Locate the Cisco AnyConnect Secure Mobility Client program from your Start Menu. You can also use Search search icon to find it.

    Run VPN client

  2. Enter "" in VPN box and click Connect button.

    input vpn server address

  3. Enter your HKU Portal UID and PIN in the Username and Password fields respectively and click OK button.

    login with hku portal uid and pin

  4. (i) Applicable to staff/students who choose EMAIL TOKEN

    You will receive an email containing the 6-digit email token to your registered alternate email address. The token is valid for 5 minutes after its sent out time.

    email contains otp

    (ii) Applicable to staff who choose APP TOKEN

    Please retrieve the app token from your mobile device. The token is valid for 1 minute after it is obtained.

    Note: For installation of the mobile app, please refer to

    On Android devices- On iOS devices-
    • Open FortiToken Mobile.

      FortiToken Mobile

    • Open FortiToken.


    • Enter your PIN of 4 digits to unlock the app.

      enter pin

    • Enter your PIN of 4 digits to unlock the app.

      enter pin

    • App token will be retrieved.

      app token

    • App token will be retrieved.

      app token

  5. After successful connection, a VPN Logo with padlock will appear in system tray.

    connection success

  6. Click the VPN icon in the system tray and click Disconnect button to disconnect from HKUVPN Server.

    disconnect VPN