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Frequently Asked Questions - Account Management Services

  1. I forgot my HKU Portal PIN/account password. How do I reset it?
  2. How do I change my HKU Portal PIN/account password?
  3. What is password ageing? What should I do if my account is locked due to password ageing?
  4. I forgot my HKU Portal PIN/account password. How do I reset it online through alternative email, mobile phone (SMS) or secret question?
  5. My account is EXPIRED/INACTIVATED. How can I reactivate my account?
  6. I am a graduate. How can I change my email password?
  7. How can I apply for additional computer resources?
  8. I cannot login my account. My account has been disabled.
  9. How do I apply for a computer account?
  10. How can I get a departmental account (or other types of computer account)?
  11. How to terminate a computer account?
  12. What is my account name (UID)?
  13. What is an email alias?
  14. Can I change my account name (UID)? Where can I change my account name?
  15. Can I keep using my account name (Portal UID) if I change my status from staff to student, or student to staff?
  16. Suspicion/report of computer/account HACKING.
  17. I am a graduate. How can I get an alumni email account from HKU?
  18. I will be retiring from HKU soon. Can I continue to keep my email account?
  19. How can I query my disk quota? And what can I do if I exceed my disk quota?
  20. How do I change my Admin Systems (HKUAP) password?
  21. How long is the grace period of HKU Portal Account for leaving staff? What are the functions available for leavers during the grace period?
  22. What are the central IT services available for use by honorary appointees?