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Frequently Asked Questions - Account Management Services
- I forgot my HKU Portal PIN/account password. How do I reset it?
- How do I change my HKU Portal PIN/account password?
- What is password ageing? What should I do if my account is locked due to password ageing?
- I forgot my HKU Portal PIN/account password. How do I reset it online through alternative email, mobile phone (SMS) or secret question?
- My account is EXPIRED/INACTIVATED. How can I reactivate my account?
- I am a graduate. How can I change my email password?
- How can I apply for additional computer resources?
- I cannot login my account. My account has been disabled.
- How do I apply for a computer account?
- How can I get a departmental account (or other types of computer account)?
- How to terminate a computer account?
- What is my account name (UID)?
- What is an email alias?
- Can I change my account name (UID)? Where can I change my account name?
- Can I keep using my account name (Portal UID) if I change my status from staff to student, or student to staff?
- Suspicion/report of computer/account HACKING.
- I am a graduate. How can I get an alumni email account from HKU?
- I will be retiring from HKU soon. Can I continue to keep my email account?
- How can I query my disk quota? And what can I do if I exceed my disk quota?
- How do I change my Admin Systems (HKUAP) password?
- How long is the grace period of HKU Portal Account for leaving staff? What are the functions available for leavers during the grace period?
- What are the central IT services available for use by honorary appointees?