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What is password ageing? What should I do if my account is locked due to password ageing?

NOTE: The password policy (for the HKU Portal PIN) is updated by withdrawing the requirement of 180-day periodic password change, starting from February 18, 2019.

If your HKU Portal account is deactivated due to password ageing before February 18, 2019, please follow the reactivation procedure here to reset your PIN.

In case you forgot your HKU Portal PIN, please refer to https://www.its.hku.hk/documentation/guide/account/change-hku-portal-pin.

Please click password policy to understand it more.

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