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I was prompted that I do not have credentials to open an email message. What can I do?

If you see the screen prompted below, please try to sign out your office account and sign in again.

do not have credentials

Steps to sign out/sign in your office account is as follows-

  1. In Microsoft Outlook, go to File


  2. Choose Office Account and click Sign Out.

    sign out

  3. Click Sign In

    sign in

  4. After completing the Sign in process, you should be able to read the email again.