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I can't access documents protected by IRM.

Please notice that Internet access is required for opening documents protected by IRM. You will find the following error message when you attempt to open a protected document without Internet access.

EXCEPTION: The doucment owner can access protected documents without Internet access.

warning

If you can access Internet but still fail to open documents protected by IRM, please contact our Service Desk at ithelp@hku.hk for investigation.