You are here

My Macintosh's mail app does not send or receive emails, what should I do?

Please turn on the "Autodiscover service" in your Macintosh's mail app. 

For Mac OS 10.8:

  1. Open the mail app.
  2. Go to "Mail" > " "Preferences...".
  3. Choose "Accounts" and then select your HKUCC1 account.
  4. Check the option "Use Autodiscover service".
  5. Restart the mail app. 

For Mac OS 10.9 or above:

  1. Open the mail app.
  2. Go to "Mail" > " "Preferences...".
  3. Choose "Accounts" and then select your HKUCC1 account. 
  4. Go to "Advanced" tap. 
  5. Check the option "Automatically dectect and maintain account settings".
  6. Restart the mail app.