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Frequently Asked Questions - graduate.hku.hk Email Service

  1. What is graduate.hku.hk Email Service? Where can I find more information about it?
  2. How to configure graduate.hku.hk on my email client or mobile device?
  3. How can I change my graduate.hku.hk email password?
  4. How can I get and access to an HKU Graduate e-mail account?
  5. What is the "e-mail forwarding address" for graduate.hku.hk email service and can I change it?
  6. I cannot access my account to read my e-mail. What can be the reasons?
  7. I cannot receive new mail and cannot delete old mail. What should I do?
  8. I cannot send mail via my HKU account, I get the error message: 'relaying denied'
  9. How can I access the IronPort Spam Quarantine for my graduate account?
  10. What is the maximum file size of email one can send (or receive) in the graduate server?
  11. I can't find some of my mail folders in webmail interface.
  12. How do I delete email, especially if my email quota is exceeded?
  13. I am a graduate. How can I change my email password?
  14. Can I rename the account name of my graduate.hku.hk email?