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Frequently Asked Questions - General
- What is HKU Portal system?
- What are the benefits of the new HKU Portal system?
- What are the development phases for the new HKU Portal?
- What is SIS (Student Information System) for Students?
- What is HCMS (Human Capital Management) System for Staff?
- Where can I get more information about the new HKU Portal development?
- Why I can't login the HKU Portal?
- I have already logged in HKU Portal. Why am I prompted to login again?
- How can I switch to another email account in the HKU Portal?
- Some applications like, IHP Sports booking, OSA booking and Annual Leave, do not respond after I make a selection; therefore, I cannot proceed to the next step.
- I cannot see the end-time when booking IHP Sports Facility.
- I cannot access HKU Portal in my iPad/iPhone.
- Some applications in HKU Portal cannot be displayed correctly in Internet Explorer 10 (IE10). How to turn on Compatibility View in IE10 on Windows 8?
- What are the supported operating system and web browsers for HKU Portal?
- An error message "Secure Connection Failed" appears when I use Firefox to access HKU Portal.
- I cannot access the department or Faculty website under the “MyDepartment” / “MyFaculty” tab in HKU Portal.