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Frequently Asked Questions - Attendance@HKU for Administrators

  1. I can’t update the details of an event or delete an event. Why?
  2. Why can’t I search for an event for update?
  3. I can’t search for an event and download the attendance record. Why?
  4. How long will the attendance records be kept on the system?
  5. There are 2 versions of attendance data files available for download. What is their difference?
  6. What can I do if I forget the encryption password of an attendance data file?
  7. Why some of the attendees’ names in attendance data file are blank?
  8. Why were some students of my class unable to check in?
  9. What is the difference between Department Manager and Department Coordinator?
  10. What is the difference between Event Manager and Event Coordinator?
  11. Can I grant Department Manager or Department Coordinator rights by faculty?
  12. I see the error "You cannot grant duplicate role to a staff" in access control. What should I do?
  13. How can I delete a role of staff?