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Frequently Asked Questions - Attendance@HKU for Attendees

  1. What are the supporting platforms/versions of the app?
  2. Why does the Attendance@HKU app sometimes prompt me to login but not always?
  3. Why the app requests for permissions in accessing certain features on my mobile device?
  4. How to check in an event/a class?
  5. How to check out an event/a class?
  6. Can I view the history of my checked in records?
  7. I open the app but cannot check in a registered event. What should I do?
  8. I was checked in at an event that I have not registered. Why?
  9. I am a HKU guest. How can I record my attendance using the app?
  10. Why do I get the error “There have been more than 5 unsuccessful login attempts, please try again later in 24 hours or contact ITS Service Desk for assistance.”?