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Frequently Asked Questions - Remote Access (HKUVPN)
- Why does my VPN connection disconnect soon after connection?
- How to connect to VPN behind a firewall?
- I can’t connect to my office/home PC using Microsoft remote desktop
- Why I cannot connect to HKUVPN from China?
- I am using HKUVPN service without 2FA. What is the impact to me after the institution of 2FA?
- I have registered my alternate email address for receiving the token code for using 2FA. However, I have not received the token code. What should I do?
- I cannot install the 2FA Mobile App (FortiToken) on my Android/Apple iOS mobile device for receiving the token code. Why?
- Can I install the 2FA Mobile App (FortiToken) on more than 1 mobile device for receiving the token code?
- Can ITS help to reset the 4-digit PIN of my 2FA Mobile App (FortiToken) in case I forget it?
- I have changed my mobile device with the 2FA Mobile App (FortiToken) activated on it. What should I do?
- I cannot activate the 2FA Mobile App (FortiToken) after scanning the QR code on the activation email, why?
- I have activated the 2FA Mobile App (FortiToken) on my mobile device but failed to logon with the token code. What should I do?
- Can I use the last token code received for future logins to use HKUVPN?
- What is the validity period of the token code received over email?
- What is the validity period of the token code received over 2FA Mobile App (FortiToken)?
- I have repeated tried to generate the token code during login and received a no. of token codes over my alternate email address. What should I do?
- I have removed my 2FA registration and registered to use it again. However, I fail to login. What should I do?
- I chose 2FA Mobile App (FortiToken) to receive the token code and later changed to use alternate email address. Now, I want to revert the change but I cannot activate the App. What should I do?
- I failed to be authenticated to use HKUVPN with 2FA services by copy and paste the Token code on the received email Token, why?
- I cannot install Cisco Anyconnect VPN on Mac OS X as the VPN package is greyed out during installation. What should I do?
- How to disable Internet Connection Sharing (ICS) in Windows 8/10?
- Why the Internet connection is disconnected after VPN2FA is connected?