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Frequently Asked Questions - Remote Access (HKUVPN)

  1. Why does my VPN connection disconnect soon after connection?
  2. How to connect to VPN behind a firewall?
  3. I can’t connect to my office/home PC using Microsoft remote desktop
  4. Why I cannot connect to HKUVPN from China?
  5. I am using HKUVPN service without 2FA. What is the impact to me after the institution of 2FA?
  6. I have registered my alternate email address for receiving the token code for using 2FA. However, I have not received the token code. What should I do?
  7. I cannot install the 2FA Mobile App (FortiToken) on my Android/Apple iOS mobile device for receiving the token code. Why?
  8. Can I install the 2FA Mobile App (FortiToken) on more than 1 mobile device for receiving the token code?
  9. Can ITS help to reset the 4-digit PIN of my 2FA Mobile App (FortiToken) in case I forget the PIN?
  10. I have changed my mobile device with the 2FA Mobile App (FortiToken) activated for receiving the token code for using HKUVPN with 2FA. What should I do?
  11. I cannot activate the 2FA Mobile App (FortiToken) after scanning the QR code on the activation email, why?
  12. I have activated the 2FA Mobile App (FortiToken) on my mobile device but failed to logon with the token code. What should I do?
  13. Can I use the last token code received for future logins to use HKUVPN?
  14. What is the validity period of the token code received over email?
  15. What is the validity period of the token code received over 2FA Mobile App (FortiToken)?
  16. I have repeated tried to generate the token code during login and received a no. of token codes over my alternate email address. What should I do?
  17. I have removed my 2FA registration and registered to use it again. However, I fail to login. What should I do?
  18. I chose 2FA Mobile App (FortiToken) to receive the token code and changed to use alternate email address. Now, I want to change to use 2FA Mobile App again. However, I can’t scan the QR code to reactivate the Mobile App again. What should I do?
  19. I failed to be authenticated to use HKUVPN with 2FA services by copy and paste the Token code on the received email Token, why?
  20. I cannot install Cisco Anyconnect VPN on Mac OS X as the VPN package is greyed out during installation. What should I do?
  21. How to disable Internet Connection Sharing (ICS) in Windows 7/8/10?
  22. Why the Internet connection is disconnected after VPN2FA is connected?