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Frequently Asked Questions - WiFi

  1. How to access WiFi on HKU Campus and elsewhere?
  2. How can I connect to the WiFi from my smartphone within HKU?
  3. Why can't I connect to WiFi after I change my HKU Portal PIN?
  4. Do I need to enable use of HKU/eduroam/Universities via CSL/Universities via Y5ZONE WiFi?
  5. I still cannot access eduroam/Universities via CSL/Universities via Y5ZONE WiFi although I have followed all the configuration steps.
  6. How can I find out the locations where WiFi is available? How can I setup?
  7. Why does my Apple device prompt me again to accept a certificate?
  8. How to enable the radio for the WiFi?
  9. How to prevent your PC from connecting to other wireless networks on campus?
  10. Why does my WiFi connection drop frequently with iPhone / iPad / MacBook?
  11. I see alerts when connecting to HKU wifi service. What should I do?
  12. Why can’t I connect to HKU WiFi on Windows 10 after entering my HKU Portal UID and PIN?
  13. Why my Windows PC (pre-2020 or pre-WiFi6) cannot detect HKU WiFi?