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Frequently Asked Questions - IP Phone Systems

  1. What are the new features on IP phones over traditional PABX phones?
  2. What are the optional features of IP phone and how to apply?
  3. What are the differences among the top up phones? Any suggestion on how to choose among them?
  4. Can the IP phone be wall-mounted?
  5. What can I do if I forget my voicemail PIN?
  6. When I login my voicemail with the PIN provided by ITS, it said "Your PIN has expired…", what should I do?
  7. How to reset IP phone information, such as display name and voicemail, for new staff?
  8. How to request a new IP phone and is it free for new staff?
  9. Should I update my new phone number in the Staff Communication Directory?
  10. Can I access my voicemail from another phone?
  11. What are the differences between the PIN of Cisco Unified CM User Options page and voicemail PIN? Are they the same?
  12. How to get more information about HKU IP phone features?
  13. I have more than one telephone numbers associate to my IP phone, can I turn off the ring for individual line?
  14. Error message is shown when I access Cisco Unified CM User Options (ccmuser) page after my Firefox browser updated to version (39.0).
  15. My phone cannot be used after system upgrade. How to reset the phone?