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Help

The following support channels and quick links are provided to assist users in using the central IT services:

Service Desk

Our Service Desk officers are stationed at 1/F, Library Building (Old Wing) and service counters are available at the Chi Wah Learning Commons to provide advice and assistance in using our services.

Forms

Application forms to apply for different IT services.

Online Report on Problems in Using the HKU WiFi Service

For users to report problems in using the HKU WiFi service.

Documentation

User guides and self-learning tutorial materials of different services are available.

Facilities

Quick links to the most commonly used IT facilities.

PC Availability

For checking the availability of communal PCs in the Chi Wah Learning Commons, The Oval and faculty-based PC laboratories.

Account Utilities

To apply for staff account (applicable to new staff), change HKU Portal PIN/account password, check email disk quota, set email forwarding and vacation message. 

Print Utilities

Webpages and enquiry system for checking the details related to the centrally supported printing service, uPrint, which include printer and charge information, quota balance, print history and downloading the print clients.

Webmail

A quick link for accessing HKU email accounts by staff, students and alumni.