FAQs on Migration of Connect from Google to Microsoft

1. Activate your Microsoft account here, go to https://portal.office.com and click Sign in.
2. Select Work or school account.
3. Enter yourUID@connect.hku.hk and your graduate email account password.
4. You can start using the OneDrive.

You can still login to the Google platform via webmail.hku.hk (please select connect.hku.hk – Gmail account) to continue transferring your data until 31 May 2023.  Please however note that the Google accounts from 1 June 2022 onwards will be changed to a “read-only” mode, i.e., the account will have no email sending, email receiving, file sharing and file upload functions.  The Google account will be deleted after 31 May 2023 unless you register to keep it for authentication purpose with an empty storage.   

If you wish to keep your Google accounts for authentication purpose after 31 May 2023, you can register to keep it if your Google drive storage is emptied (storage size = 0).  Registration steps will be provided later.

Yes, users have to migrate the emails and data under the Google account themselves if they wish to keep a copy of them.

1. All new emails sent to your uid/alias@connect.hku.hk will be delivered to the inbox of your Microsoft account instead of Gmail.
2. Google Drive will be changed to read-only mode. You can continue accessing and migrating your files but you cannot add new files.
3. Google Drive sharing function will be disabled. You can migrate your data to OneDrive or other storages and set up the sharing again.
4. Google Drive related tools, such as Google Drive for desktop and Google Drive Backup and Sync, will be disabled.
5. Google Photos will be disabled. You can download using Google takeout if you wish to keep a copy.

1. Still can use Sign in with Google for third-party services, e.g. Spotify, Evernote, Dropbox, etc.
2. Migrate/download files from Google Drive (cannot add new files).
3. You can continue using other services provided by Google except for Gmail, Drive, and Photos.
   
   * ITS will stop providing support for the services on the Google Connect account after the migration date. 

1. Start migrating your emails from Gmail to Microsoft platform. Migration steps are available at here.
2. Continue migrating your files on Google Drive and Google Photos to Microsoft OneDrive or other storage devices. Detail could be found at here.
3. If you wish to keep your Google accounts for authentication purpose after 31 May 2023, you can register for this as long as your Google drive storage is emptied (storage size = 0). Please click here for the registration.

Graduates can start using your OneDrive (with 5TB storage) now AFTER you reset your graduate email account password once if you have not accessed your OneDrive before.  

Follow the steps above to login to OneDrive to activate its use.  You can click here for the steps to transfer data from Google Drive to OneDrive using Mover. 

After the data transfer is completed, please delete all files from your HKU Connect Google Drive.  

From our testing, it may take 4 days to transfer 1TB data and 7 days to transfer 2TB data using Mover.  After you initiate the data transfer on Mover, you can close the browser and turn off your PC.  To check the data transfer progress, you can go to https://www.mover.io/ and select Migration Manager.  You will receive a completion email after the data transfer is completed.  

Update on 27 May 2022:

The recommended solution, Mover, for migrating data on Google Drive to Microsoft OneDrive is temporarily unavailable for use due to a server error.  ITS is checking with Mover and Microsoft to look into the cause of the problem and see how it can be resolved. 

The migration procedure of using Mover will be posted up again when the Mover service is resumed.  All HKU Connect users will have 12 months to complete the data migration and they can continue accessing their HKU Google accounts (read-only mode) until 31 May 2023.

Please arrange the data migration later if you would like to use Mover to do it. 

Alternatively, you can consider downloading the files to your PC before you upload them to OneDrive or other storage devices.  Please also click here for other means on data transfer. 

Please migrate all data from Google Drive and Google Photos and DELETE all files from your HKU Connect Google Drive.   

If you see error: “Transfer Your Content is only available to authorised G Suite for Education Accounts. Please contact your administrator”, this may due to you used the same web browser to login both Connect and personal Gmail accounts.
Please try to logout all accounts. Use 2 different web browsers, (may be Chrome and Firefox), to login Connect and Gmail separately and try again.

1. “BrowserAuthError: hash_empty_error”

    

   Please retry by using a web browser in private mode and go to https://mover.io.

    

   Chrome (Incognito mode)	https://support.google.com/chrome/answer/95464
   Firefox (Private Browsing)	https://support.mozilla.org/en-US/kb/private-browsing-use-firefox-without-history
   Safari (Private Browsing)	https://support.apple.com/en-hk/guide/safari/ibrw1069/mac
   Microsoft Edge (InPrivate)	https://support.microsoft.com/en-us/microsoft-edge/browse-inprivate-in-microsoft-edge-cd2c9a48-0bc4-b98e-5e46-ac40c84e27e2

    

2. Migration completed with errors

    

   1. If you have already started a migration task, login to https://mover.io >  Migration Manager > select the latest task > Re-run 1 Transfer.

       

      The following file types are not supported by Mover.io (Microsoft website refers).  Please skip these files or migrate them manually (e.g. download to local PC from Google Drive and upload to OneDrive manually).

       

      • Files with a size of 0 bytes (zero-byte files)
      • Files larger than 15GB
      • Shortcut files
      • Suspicious/Virus files
      • Folder/File names with special characters
      • Folder/File names too long

       

   2. You may check the migration log to review the reason of failure.Login https://mover.io >  Migration Manager > select the latest task > Click the ⓘ icon > Transfer Logs > Log button > Failures button

       

      Please check the Failure logs.  Logs with “Skipping because of incremental.” are fine as re-run task will skip these files that have already been migrated.

       

      

       

      

       

      

       

      Example of failure reasons:

       

      

After HKU Connect accounts are migrated from Google to Microsoft on 1 June 2022, all Google accounts are accessible in read-only mode to allow users to continue transferring their files and data.  From 1 June 2022 onwards, all Google accounts are set with a quota limit of 100MB and alert will be shown when the storage size exceeds this limit. You can continue accessing your account in read-only mode until 31 May 2023 though you can’t save/share new files or receive new emails under your Google account.

Google Storage

Google Drive

Google Photos 

Please go to https://webmail.hku.hk and click the button “CONNECT.HKU.HK (Google, read-only).

Students: Register Sender Name and Email Address (available after 9 am on 1 Jun 2022)

Graduates: Register Sender Name and Sender Email Address by Graduates (available after 9 am on 1 Jun 2022)

Transfer of file/folder ownership between HKU Connect Google Drive and personal Google Drive is not supported.

You can either:

1. Download the files and upload to your personal account, or
2. Use Google Transfer to transfer your files in Google Drive to your personal Google Drive

https://its.hku.hk/kb/ways-on-reducing-storage-on-google-drive-google-photos-and-gmail/#migrate-mails-and-files-to-personal-gmail-account-with-google-transfer

Files/folders shared by others will not be migrated by Mover.io, Google Takeout or Google Transfer.

You can either:

1. Download the files and upload to your M365 OneDrive or personal Google Drive, or
2. Request the file/folder owner to share the files/folder again to your personal Google account.

The items in “My Computer” should have been backed up on your computer and/or synchronized with Google backup and sync app.

Please install the Microsoft OneDrive client on your computer and select the folders you want to sync with OneDrive.

https://www.microsoft.com/zh-hk/microsoft-365/onedrive/download

Please also disable the Google backup and sync on your computer.

https://its.hku.hk/kb/ways-on-reducing-storage-on-google-drive-google-photos-and-gmail/#a-disable-google-backup-and-sync

The Outlook Import/Export function on Mac is grey out like this:

It is a problem of the new Outlook interface. Please change “New Outlook” to “Legacy Outlook” using the following steps:

1. Under Menu > Outlook > deselect New Outlook. Click Revert to confirm this change.

   

2. Click Revert to confirm this change.

   

3. Restart your Mac and the interface will be changed to Legacy Outlook and the Import and Export options will be available.

   

   

Symptom:

Import/Export button grey out in MS Outlook Desktop Application on Windows.

Cause:

The Microsoft 365 (office) language does not match with the Windows non-Unicode locale

Solution:

Go to Control Panel -> Uninstall a program

Check the language of the installed Microsoft 365 (Office) app and close the Window. Don’t uninstall anything.

Go to Control Panel -> Change data, time, or number formats

Go to Administration tab> Language for non-Unicode programs

If the language not match with the Microsoft 365 app language, click Change System locale to change.

Change to the language to match with the language of Microsoft 365 app.

You may need to restart the computer after change this setting.

1. Open the MS Outlook 365 Client
2. Download script file here (filename: fiximportedimapfolders.zip)
3. Extract the zip file. Open the extracted folder and double click the FixImportedIMAPFolders.vbs file
4. Click OK to run the file
5. Select the Outlook icon on task bar
6. You will see the follow windows. Select the Import from Gmail folder and click OK.
7. Select the following icon on Task bar
8. Click Yes, to include subfolders
9. Click OK to complete
10. The imported mails will show up on mobile Outlook/Mail app.