Overview
IP phones are deployed in all new University premises and renovated offices. It is our plan to replace the traditional analog system by IP phones gradually.
Pages Related To This Service
User Guide on IP Phone Systems
Available To
The central telephone service is available in academic buildings, administrative buildings and offices of the University. The current rules governing the extension line provisions are as follows-
|
Staff/Location |
Entitlement |
|---|---|
|
Full Time Staff |
One extension per staff |
|
Part time staff |
One shared extension line for sharing among the part time staff that are equivalent to one full time staff |
|
A group of demonstrators in a room |
One shared extension |
|
Laboratory room |
One shared extension |
** The above entitlement does not apply to self-funded departments or HKU subsidiaries.
No charge will be incurred on the centrally funded departments if the phone line provision is within the entitlement. However, charge will be applied for all civil works required such as cable laying and request for additional extension and phone that are beyond the entitlement.
Self-funded departments or HKU subsidiaries will be charged at full cost of the phone service provided, including phone sets, licenses, telephone lines rental, and system maintenance cost.
Service Request and Support
- IT Help - Online Service Request
- Email - ithelp@hku.hk
- In Person - Service Desk
- Service Desk Hotline: 3917 0123