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Maintenance Notice

2020/10/03 13:00 (Saturday) - 2020/10/04 23:00 (Sunday) - Maintenance Notice on Oct 3-4, 2020

2020/10/03 13:00 (Saturday) - 2020/10/04 23:00 (Sunday) - Scheduled Maintenance on Oct 3-4, 2020

The following maintenance work will be carried out on Oct 3-4, 2020 (this Saturday and Sunday) and the services to be affected are tabulated below:

- High Throughput Computing (HTC) servers (htclogin.hku.hk and htcfile.hku.hk) for OS upgrade: Sat 1:00 pm - 6:00 pm
- PABX system in Cyperport 4 (CP4) offices for electrical installation periodic inspection: Sat 3:00 pm - Sun 11:00 am
- Internal server firewall for firmware upgrade: Sun89:00 am - 10:00 am
- Central email servers supporting webmail (webmail.hku.hk), gateway for outgoing email (mail7.hku.hk), graduate.hku.hk email service and HKU mailing lists (@listserv.hku.hk) for patch update Sun 8:00 am - 12:00 noon
- Servers supporting Computer Aided Facilities Management (CAFM) System for OS patching Sun 8:00 am - 12:00 noon
- Access to HK Access Federation (HKAF) for OS patching Sun 8:00 am - 12:00 noon
- Servers supporting Moodle and Panopto for OS patching Sun 9:00 am - 1:00 pm
- Server supporting Oracle Financials for system patching Sun 10:00 am - 1:00 pm
- Video Streaming Server for OS patching Sun 10:00 am - 1:00 pm
- Server supporting applications running on hkuesd.hku.hk Sun 2:00 pm - 6:00 pm
- Internet switch for bandwidth upgrade Sun 2:00 pm - 6:00 pm
- Server supporting the HKU Convene Paperless Meeting System for system patching Sun 3:00 pm - 11:00 pm
For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20200901/its-maintenance-window-202009 for details.

K C Chang
Systems Team
Information Technology Services

2020/10/04 09:00 (Sunday) - 2020/10/04 14:00 (Sunday) - OS patch update for both lmsbatch1 (My eLearning tab in HKU Portal) and Panopto servers on 4-Oct-2020 (Sunday) maintenance window

Panopto and My eLearning tab in HKU Portal will undergo system maintenance and the services will be suspended during the period of system maintenance:

1. Panopto service will be suspended during the period below.
From: 09:00AM, Oct 4, 2020 (Sunday)
To: 14:00PM, Oct 4, 2020 (Sunday)

Please be reminded to avoid using Panopto during the maintenance period.

2. My eLearning tab in HKU Portal will be suspended during the period below.
From: 14:00PM, Oct 4, 2020 (Sunday)
To: 15:00PM, Oct 4, 2020 (Sunday)

To access Moodle during the maintenance period, please login https://moodle.hku.hk.

For any enquiries, please send email to eLearningTeam@hku.hk

Thank you for your attention and we are sorry for any inconvenience that may cause.

2020/09/24 06:30 (Thursday) - 2020/09/24 07:15 (Thursday) - Panopto System maintenance on Sep 24, 2020 (Thursday) 6:30am - 7:15am

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Panopto system will undergo system maintenance and there will be intermittent service interruption during the period of system maintenance:

Date: Sep 24, 2020, Thursday
Time: 6:30 am to 7:15 am

Please be reminded to avoid using Panopto during the maintenance period.
For any enquiries, please send email to eLearningTeam@hku.hk

Thank you for your attention and we are sorry for any inconvenience that may cause.
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If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Ryan
E-learning Team, ITS

2020/09/17 06:30 (Thursday) - 2020/09/17 07:15 (Thursday) - Panopto System maintenance on Sep 17, 2020 (Thursday) 6:30am - 7:15am

Panopto system will undergo system maintenance and there will be intermittent service interruption during the period of system maintenance:

Date: Sep 17, 2020, Thursday
Time: 6:30 am to 7:15 am

Please be reminded to avoid using Panopto during the maintenance period.
For any enquiries, please send email to eLearningTeam@hku.hk

Thank you for your attention and we are sorry for any inconvenience that may cause.

Ryan
E-learning Team, ITS

2020/09/05 14:00 (Saturday) - 2020/09/06 10:00 (Sunday) - Scheduled Maintenance on Sept 5-6, 2020

The following maintenance work will be carried out on Sept 5 to 6, 2020 (this Saturday and Sunday) and the services to be affected are tabulated below:

- HKU Convene Paperless Meeting System: Sat 2:00 pm to 8:00 pm
- Access to SIS and HKU Portal for students: Sun 7:00 am to 9:30 am
- Access to Data Leakage Prevention servers: Sun 9:00 am to 10:00 am
For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20200901/its-maintenance-window-202009 for details.

K C Chang
Systems Team
Information Technology Services

2020/08/25 08:00 (Tuesday) - 2020/08/25 08:15 (Tuesday) - Moodle System maintenance

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Moodle Learning Management System (LMS) will undergo system maintenance and there will be intermittent service interruption during the period of system maintenance:

Date: Aug 25, 2020, Tuesday
Time: 8:00 am to 8:15 am

For any enquiries, please send email to eLearningTeam@hku.hk

Thank you for your attention and we are sorry for any inconvenience that may cause.
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If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Ryan
E-learning Team, ITS

2020/08/23 14:00 (Sunday) - 2020/08/23 15:00 (Sunday) - Scheduled Maintenance on 23-August-2020 (Sunday)

Please note that the firmware of the central NAS providing File Sharing Service to Moodle and Panopto System is scheduled to be upgraded on 23-August-2020 (Sunday). Access to Moodle and Panopto will be suspended during the period of firmware upgrade as follows:

From: 2:00 pm, August 23, 2020 (Sunday)
To: 3:00 pm, August 23, 2020 (Sunday)

For any enquiries, please send email to itscloud@hku.hk

Thank you for your attention and we are sorry for any inconvenience that may cause.

If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Jacky Pang
System Team, ITS

2020/08/23 07:00 (Sunday) - 2020/08/23 11:00 (Sunday) - Scheduled Maintenance on WiFi Equipment on 23 August 2020 (Sun) (7 am - 11 am)

Please be informed that there will be a scheduled maintenance on the WiFi controllers supporting the University WiFi service on this Sunday, 23 August 2020 from 7:00 am to 11:00 am.

WiFi service in the following areas may experience intermittent interruptions of up to 30 minutes during the maintenance period:

Affected area:
Haking Wong Building
K.K. Leung Building
James Lee
Chow Yei Ching Building
The Prince Philip Dental Hospital
Hui Oi Chow Science Building
Kadoorie Biological Sciences Building
Knowles Building
Kennedy Town Centre
Library Building
Meng Wah Complex
Runme Shaw Building
Run Run Shaw Building
T.T. Tsui Building
Fung Ping Shan Building
U-Street
Graduate House (Residential floors)
Queen Mary Hospital (except Block T)
Faculty of Medicine Laboratory Block
Faculty Medicine Building William M.W. Mong Block
Laboratory Animal Unit
Dexter Man Building
Stanley Ho Sports Centre
Madam S.H. Ho Residence (G/F)
Cyberport 4

If you encounter any prolonged problem in network connection after the maintenance period, please phone 3917 2496 to inform ITS Data Centre.

Thank you for your attention and we are sorry for any inconvenience that may cause.

Paul Chung
HKU ITS NetOp

2020/08/01 22:00 (Saturday) - 2020/08/02 23:00 (Sunday) - Scheduled Maintenance on Aug 1-2, 2020

Scheduled Maintenance on Aug 1-2, 2020

The following maintenance work will be carried out on Aug 1-2, 2020 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Adobe Connect web conferencing service: Sat 10:00 pm - Sun 2:00 am
- HKU Convene Paperless Meeting system: Sun 3:00 pm - 11:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200728/its-maintenance-window-202008 for details.

K C Chang
Systems Team
Information Technology Services

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