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Maintenance Notice

2021/08/08 06:00 (Sunday) - 2021/08/08 12:00 (Sunday) - Maintenance of Panopto and Academic Appointment Review System (ACARS) on August 8

2021/08/08 06:00 (Sunday) to 2021/08/08 noon (Sunday) - Scheduled Maintenance on August 8, 2021

The following maintenance works will be carried out on August 8, 2021 (Sunday) and the major services to be affected are:

1. Access to Panopto: Sun: 7:00 am - 9:00 am
2. Access to Academic Appointment Review System (ACARS): Sun: 8:00 am - noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20210427/its-maintenance-may-1-2021 for details.

K C Chang
Systems Team
Information Technology Services

2021/07/25 06:00 (Sunday) - 2021/07/25 18:00 (Sunday) - Moodle System Upgrade to 3.9.6

Moodle Learning Management System (LMS) will undergo system upgrade from version 3.8.2+ to 3.9.6. Access to Moodle will be suspended during the period of system upgrade:

Date: July 25, 2021, Sunday
Time: 6:00 am to 6:00 pm

Teachers are reminded not to set Moodle activity (e.g. Assignment, Quiz) due date on 25 July 2021.

For any enquiries, please send email to eLearningTeam@hku.hk.
Thank you for your attention and we are sorry for any inconvenience that may cause.

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If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Ryan
E-Learning Team

2021/07/01 08:00 (Thursday) - 2021/07/01 17:00 (Thursday) - Lecture Capture Service (Panopto) upgrade to version 10.6 on 1-July-2021

Lecture Capture Service (Panopto) will undergo system upgrade from version 8.6 to 10.6 and access to Panopto will be suspended during the period of system upgrade as follow:

From: 8AM, July 1, 2021(Thursday)
To: 5PM, July 1, 2021 (Thursday)

After the system upgrade, all teacher PCs in the centrally administered classrooms will be upgraded with the latest Panopto Recorder software. Teachers can also install the new Panopto Recorder software in their PCs for video recording and editing. Please click https://moodle-support.hku.hk/sites/moodle-support.hku.hk/files/pdf/Pano... for the instructions in details.

If you have any enquiries, please email eLearningTeam@hku.hk.

Thank you for your attention

2021/06/27 05:00 (Sunday) - 2021/06/27 23:00 (Sunday) - System Maintenance for the Human Capital Management System

There will be a scheduled system maintenance for the Human Capital Management System (HCMS) from 5:00 am to 11:00 pm on June 27, 2021 (Sunday).

Date and Time:
June 27, 2021 05:00 to June 27, 2021 23:00

Affected Services:
All the functions supported by the HCMS will be temporarily unavailable.

Staff members can access other HKU Staff Portal functions as usual during the maintenance period.
We apologize for any inconvenience that may cause. For enquiries on the above, please contact our Service Desk (email: ithelp@hku.hk, phone: 3917 0123) during office hours or our Computer Room (phone: 3917 2496) after office hours.

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk/ and at the HKU App => Staff Corner or Student Corner => Service Suspension.

2021/06/06 07:00 (Sunday) - 2021/06/06 20:00 (Sunday) - Maintenance of HKU Portal on June 6, 2021

2021/06/06 07:00 (Sunday) - 2021/06/06 20:00 (Sunday) - Scheduled Maintenance on June 6, 2021

The following maintenance works will be carried out on June 6, 2021 (Sunday) and the major services to be affected are:

1. Access to HKU Portal (for staff and students) and student email service (HKU Connect): Sun: 7:00 am to 9:00 am
2. Access to HKU Portal (for staff) and all Human Capital Management System (HCMS) functions: Sun: 9:00 am to 3:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20210427/its-maintenance-may-1-2021 for details.

K C Chang
Systems Team
Information Technology Services

2021/05/01 07:00 (Saturday) - 2021/05/02 20:00 (Sunday) - Scheduled Maintenance on May 1-2, 2021

The following maintenance works will be carried out on May 1-2, 2021 (Saturday and Sunday) and the major service to be affected is:

- Access to HKU Portal, HCMS and SIS will be suspended during the maintenance period.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20210427/its-maintenance-may-1-2021 for details.

K C Chang
Systems Team
Information Technology Services

2021/04/18 07:00 (Sunday) - 2021/04/18 10:00 (Sunday) - Scheduled Maintenance on April 18, 2021

2021/04/18 07:00 (Sunday) - 2021/04/18 10:00 (Sunday) - Scheduled Maintenance on April 18, 2021

The following maintenance work will be carried out on April 18, 2021 (this Sunday) and the major services to be affected are:

- Access to HCMS, SIS and HKU Portal will experience two 15-minute interruptions during the maintenance period.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20210413/its-maintenance-window-202104 for details.

K C Chang
Systems Team
Information Technology Services

2021/04/03 13:00 (Saturday) - 2021/04/04 20:00 (Sunday) - Maintenance Notice on April 3-4, 2021

The following maintenance works will be carried out on April 3-4, 2021 (Saturday and Sunday) and the major services to be affected are:

1. In-house developed applications under HKU Portal : Sun 7:00 am - 10:00 am

2. Campus network services : Sun 8:00 am - 9:00 am

3. FFOS (Financial Functions for Operational Staff), Oracle Financials, Web Debit Note System and Web Receipt System : Sun 10:00 am - 1:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20210330/its-maintenance-apr-3-2021 for details.

K C Chang
Systems Team
Information Technology Services

2021/03/07 06:00 (Sunday) - 2021/03/07 22:00 (Sunday) - Scheduled Maintenance on Mar 7, 2021

The following maintenance work will be carried out on Mar 7, 2021 (this Sunday) and the major services to be affected are:

1. Access to SIS and HKU Portal for students: Sun 6:00 am to 8:00 am
2. Access to archived Moodle courses: Sun 8:00 am to 10:00 am
3. Services including FFOS (Financial Functions for Operational Staff), Oracle Financials, Web Debit Note System and Web Receipt System: Sun 9:00 am to 10:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20210301/its-maintenance-mar-7-2021 for details.

K C Chang
Systems Team
Information Technology Services

2021/02/21 06:00 (Sunday) - 2021/02/21 12:00 (Sunday) - Maintenance Notice on Feb 21, 2021

2021/02/21 06:00 (Sunday) - 2021/02/21 noon (Sunday) - Scheduled Maintenance on Feb 21, 2021

The following maintenance work will be carried out on Feb 21, 2021 (this Sunday) and the major services to be affected are:

1. Access to HKU Portal applications : Sun 6:00 am - 9:00 am
2. e-Portfolio System: Sun 8:00 am - noon
3. Connect to SPSS License server: Sun 8:00 am - noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer https://www.its.hku.hk/whats-new/20210218/its-maintenance-window-202102 for details.

K C Chang
Systems Team
Information Technology Services

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