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Maintenance Notice

2020/08/01 22:00 (Saturday) - 2020/08/02 23:00 (Sunday) - Scheduled Maintenance on Aug 1-2, 2020

Scheduled Maintenance on Aug 1-2, 2020

The following maintenance work will be carried out on Aug 1-2, 2020 (this Saturday and Sunday) and the services to be affected are tabulated below:

- Adobe Connect web conferencing service: Sat 10:00 pm - Sun 2:00 am
- HKU Convene Paperless Meeting system: Sun 3:00 pm - 11:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200728/its-maintenance-window-202008 for details.

K C Chang
Systems Team
Information Technology Services

2020/07/12 06:00 (Sunday) - 2020/07/12 18:00 (Sunday) - Maintenance of Moodle Learning Management System (LMS)

Moodle Learning Management System (LMS) will undergo system upgrade from version 3.5.7+ to 3.8.2+. Access to Moodle will be suspended during the period of system upgrade:

Date: July 12, 2020, Sunday
Time: 6:00 am to 6:00 pm

Teachers are reminded not to set Moodle activity (e.g. Assignment, Quiz) due date on 12 July 2020.

The fixes and improvements of Moodle 3.8.2+ are described in the release notes (https://docs.moodle.org/dev/Moodle_3.8.2_release_notes).

For any enquiries, please send email to eLearningTeam@hku.hk

Thank you for your attention and we are sorry for any inconvenience that may cause.

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If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Ryan
E-learning Team, ITS

2020/07/04 22:00 (Saturday) - 2020/07/05 23:00 (Sunday) - Scheduled Maintenance on July 4-5, 2020

The following maintenance work will be carried out on July 4-5, 2020 (this Saturday and Sunday) and the services to be affected are tabulated below:

1. 2FA (2-Factor Authentication) affecting HKUVPN (HKU Private Network) and staff access to some HKU Portal services outside campus network:
Sun 7:00 am to 9:00 am
2. Internet Services: Sun 10:00 am to Sun noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200602/its-maintenance-window-202006 for details.

K C Chang
Systems Team
Information Technology Services

2020/06/25 09:00 (Thursday) - 2020/06/25 20:00 (Thursday) - Maintenance of Lecture Capture Service (Panopto)

Lecture Capture Service (Panopto) will undergo system upgrade from version 6.0 to 8.6 and access to Panopto will be suspended during the period of system upgrade as follow:

From: 9AM, June 25, 2020 (Thursday)
To: 8PM, June 25, 2020 (Thursday)

After the system upgrade, all teacher PCs in the centrally administered classrooms will be upgraded with the latest Panopto Recorder software. Teachers can also install the new Panopto Recorder software in their PCs for video recording and editing. Please click http://moodle-support.hku.hk/sites/moodle-support.hku.hk/files/pdf/Panop... for the instructions in details.

To know more about the new features of Panopto version 8.6, please visit https://support.panopto.com/s/article/Panopto8-Release-Notes to read its release note.

If you have any enquiries, please email eLearningTeam@hku.hk.

Thank you for your attention.

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If you have any questions, please feel free let us know.
Thanks for your attention.

Regards,
Ryan
E-Learning Team

2020/06/21 08:00 (Sunday) - 2020/06/21 11:00 (Sunday) - Scheduled Maintenance on June 21, 2020

2020/06/21 8:00 (Sunday) - 2020/06/21 11:00 (Sunday) - Scheduled Maintenance on June 21, 2020

The following maintenance work will be carried out on June 21, 2020 (this Sunday) and the services to be affected are tabulated below:

1. Access to graduate.hku.hk: Sun 8:00 am - 10:00 am
2. All in-house developed applications under HKU Portal and applications: Sun 8:00 am - 11:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200617/its-maintenance-window-202006 for details.

K C Chang
Systems Team
Information Technology Services

2020/06/06 17:00 (Saturday) - 2020/06/07 01:00 (Sunday) - Scheduled Maintenance on June 6-7, 2020

The following maintenance work will be carried out on June 6-7, 2020 (this Saturday and Sunday) and the services to be affected are tabulated below:

1. Attendance@HKU mobile app: Sat 5:00 pm to 7:00 pm
2. License server for MATLAB supported by ITS: Sat 8:00 pm to 8:30 pm
3. Cisco IP phone server: Sat 11:00 pm to Sun 1:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200602/its-maintenance-window-202006 for details.

K C Chang
Systems Team
Information Technology Services

2020/05/02 14:00 (Saturday) - 2020/05/03 15:00 (Sunday) - Scheduled Maintenance on May 2-3, 2020

The following maintenance work will be carried out on May 2-3, 2020 (this Saturday and Sunday) and the major services to be affected include:
1. SMTP server and banner image on Convene Meeting System: Sat 2:00pm to 4:00pm
2. System supporting ITS Service Desk and eForm for OS patching: Sun 7:00am to 8:00am
3. Servers supporting Oracle Financials, Web Debit Note System (WDNS) and Web Receipt System (WRS) for OS patching: Sun 10:00am to 3:00pm
For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.
Please refer to https://www.its.hku.hk/whats-new/20200428/its-maintenance-window-202005 for details.

K C Chang
Systems Team
Information Technology Services

2020/04/04 06:00 (Saturday) - 2020/04/05 18:00 (Sunday) - ITS Maintenance Notice on April 4-5, 2020

2020/04/04 06:00 (Saturday) - 2020/04/05 18:00 (Sunday) - Scheduled Maintenance on Apr 4-5, 2020

The following maintenance work will be carried out on April 4-5, 2020 (this Saturday and Sunday) and the major services to be affected include:

1. Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate: Sun 6:00 am - 9:00 am

2. Human Capital Management System (HCMS) and Student Information System (SIS): Sun 2:00 pm - 6:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.
We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200401/its-maintenance-window-202004 for details.

K C Chang
Systems Team
Information Technology Services

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