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Maintenance Notice

2020/06/06 17:00 (Saturday) - 2020/06/07 01:00 (Sunday) - Scheduled Maintenance on June 6-7, 2020

The following maintenance work will be carried out on June 6-7, 2020 (this Saturday and Sunday) and the services to be affected are tabulated below:

1. Attendance@HKU mobile app: Sat 5:00 pm to 7:00 pm
2. License server for MATLAB supported by ITS: Sat 8:00 pm to 8:30 pm
3. Cisco IP phone server: Sat 11:00 pm to Sun 1:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200602/its-maintenance-window-202006 for details.

K C Chang
Systems Team
Information Technology Services

2020/05/02 14:00 (Saturday) - 2020/05/03 15:00 (Sunday) - Scheduled Maintenance on May 2-3, 2020

The following maintenance work will be carried out on May 2-3, 2020 (this Saturday and Sunday) and the major services to be affected include:
1. SMTP server and banner image on Convene Meeting System: Sat 2:00pm to 4:00pm
2. System supporting ITS Service Desk and eForm for OS patching: Sun 7:00am to 8:00am
3. Servers supporting Oracle Financials, Web Debit Note System (WDNS) and Web Receipt System (WRS) for OS patching: Sun 10:00am to 3:00pm
For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.
Please refer to https://www.its.hku.hk/whats-new/20200428/its-maintenance-window-202005 for details.

K C Chang
Systems Team
Information Technology Services

2020/04/04 06:00 (Saturday) - 2020/04/05 18:00 (Sunday) - ITS Maintenance Notice on April 4-5, 2020

2020/04/04 06:00 (Saturday) - 2020/04/05 18:00 (Sunday) - Scheduled Maintenance on Apr 4-5, 2020

The following maintenance work will be carried out on April 4-5, 2020 (this Saturday and Sunday) and the major services to be affected include:

1. Access to HKU Portal and all applications using HKU Portal UID/PIN to authenticate: Sun 6:00 am - 9:00 am

2. Human Capital Management System (HCMS) and Student Information System (SIS): Sun 2:00 pm - 6:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.
We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200401/its-maintenance-window-202004 for details.

K C Chang
Systems Team
Information Technology Services

2020/03/07 15:00 (Saturday) - 2020/03/08 14:00 (Sunday) - ITS Maintenance on Mar 7-8, 2020 (Sunday)

The following maintenance work will be carried out on Mar 7-8, 2020 (Saturday and Sunday) and the major services to be affected include:

1. All Human Capital Management System (HCMS) functions: Sun 6:00 am - 2:00 pm
2. Access to HKU Portal (for staff): Sun 10:30 am - 12:30 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2020/02/22 21:00 (Saturday) - 2020/02/23 04:00 (Sunday) - Scheduled Maintenance on Feb 22-23, 2020

The following maintenance work will be carried out on Feb 22-23, 2020 (this Saturday and Sunday) and the major services to be affected include:

1.Moodle and IRM email protection function under hkucc1.hku.hk if access is done via webmail.hku.hk : Sat 9:00 pm - 10:00 pm

2.Most applications under HKU Portal except SIS, HCMS, MyEmail and MyLibrary: Sun 2:30 am - 4:00 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.
We apologize for any inconvenience that may cause.

Please refer to https://www.its.hku.hk/whats-new/20200218/its-maintenance-window-202002 for details.

K C Chang
Systems Team
Information Technology Services

2020/02/01 15:00 (Saturday) - 2020/02/02 23:30 (Sunday) - Scheduled Maintenance on Feb 1-2, 2020

The following maintenance work will be carried out on Feb 1-2, 2020 (Saturday and Sunday) and the major services to be affected include:
- Departmental web servers: Sat 3:00pm - 4:00 pm and Sun 8:00 am - 4:00 pm
- Attendance@HKU app: Sun 9:00 pm - 11:30 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

Please refer to https://www.its.hku.hk/whats-new/20200124/its-maintenance-window-202002 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2020/01/11 07:00 (Saturday) - 2020/01/12 23:00 (Sunday) - ITS scheduled maintenance notice (Jan 11-12, 2020)

The following maintenance work will be carried out on Jan 11 to 12, 2020 (this Saturday and Sunday) and the major services to be affected include:

1. 2-Factor Authentication (2FA) affecting HKUVPN and staff access to some HKU Portal services outside campus network: Sat 7:00 am to 9:00 am

2. Moodle and Panopto: Sat 9:30 pm to Sun midnight

3. Campus network services: Sun 8:00 am to 4:00 pm

4. Access to HKU Portal and in-house developed applications under it: Sun 5:00 pm to 9:00 pm
Details of the maintenance work are tabulated below and please do not access these services during the affected periods:

Date Time Maintenance on Service to be affected
Jan 11, 2020 (Sat) 7:00 am to 9:00 am 2FA server for firmware upgrade The 2FA service will be affected by two 10 minute interruptions when access to HKUVPN (HKU Virtual Private Network) and some HKU Portal applications for staff (SIS, Manager Self Service, Personal & Family Data Form and Personnel File, annual tax return and pay slip) that require 2FA to login will be inaccessible.
3:00 pm to 6:00 pm High definition video conferencing servers for OS patching High definition multi-party conferencing service will be suspended.
3:00 pm to 11:00 pm Convene Meeting System for system patching Convene Meeting System will be suspended.
9:30 pm to midnight Servers supporting Moodle and Panopto for OS patch update Access to Moodle (including My eLearning tab of HKU Portal), archived Moodle courses, Panopto and Tutorial Sign-up app will be suspended.
Jan 12, 2020 (Sun) 7:00 am to 8:00 am Web Application Firewall (WAF) for bug fixing Departmental web servers protected by the WAF will experience a few minutes of service suspension.
8:00 am to 4:00 pm Data centre switch for upgrade There will be a few interruptions to the campus network services.
8:00 am to 5:00 pm Adobe Connect server for upgrade Adobe Connect web conferencing service will be suspended.
5:00 pm to 9:00 pm Central servers for OS patching Access to HKU Portal, in-house developed applications under HKU Portal and some HKU mobile apps (such as HKU uPrint, HKU uPay and Attendance@HKU) will experience 1 to 2 two interruptions of not more than 30 minutes.
7:00 pm to 11:00 pm Attendance@HKU for upgrade Attendance@HKU (attendee mobile app and related administrator page) will be temporarily unavailable.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

Note:

Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk/ and at the HKU App => Staff Corner or Student Corner => Service Suspension.

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