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Maintenance Notice

2016/08/14 06:00 (Sunday) - 2016/08/14 18:00 (Sunday) - Moodle LMS upgrade and Moodle Turnitin assignment version 2 plugin installation on August 14, 2016, Sunday

A) Moodle LMS upgrade

Moodle Learning Management System upgrade from version 2.8.6 to version 3 will be rescheduled to the following period where all access to Moodle System will be temporarily suspended:
Date: August 14, 2016 (Sunday)
Time: 6:00 am to 6:00 pm

Teachers are advised not to set the due date of any Moodle related activities, for example, assignment or quiz on August 14 and August 15, 2016 as students will not be able to access the Moodle System on August 14, 2016.

Please note that a few Moodle plugin functions are not supported in Moodle version 3 (Please find more information at http://moodle-support.hku.hk/faq/any-plugins-disable-moodle-30) .

B) Moodle Turnitin assignment version 2 plugin installation

The current Turnitin assignment plugin running in Moodle platform is version 1 (V1). Moodle Turnitin version 2 plugin (V2) will be installed during the above Moodle upgrade period. The V2 plugin provides new good features like PeerMark for peer assessment. Please visit http://moodle-support.hku.hk/sites/moodle-support.hku.hk/files/pdf/HKU_M... for user guide on setting up Turnitin assignment V2 in Moodle.

Please be noted that teachers will not be able to create any new Turnitin V1 assignments in Moodle after 31 August 2016. Nonetheless, all Turnitin V1 assignments created before that day are not affected and are still available for access by teachers and students. Please visit http://moodle-support.hku.hk/faq/can-i-access-my-previous-turnitin-v1-as... for more detailed information.

For any enquiries on the above, please send email to eLearningTeam@hku.hk.

2016/08/06 13:00 (Saturday) - 2016/08/07 20:00 (Sunday) - ITS Maintenance on Aug 6-7, 2016

The following maintenance will be carried out on Aug 6-7, 2016 (this Saturday and Sunday) and among them, the major affected services include:

HKU Virtual Private Network (HKUVPN) service: Saturday 1 pm - 2 pm
HKU Portal, HKU Connect email and services using HKU Portal UID/PIN to login: Saturday 9 pm - Sunday midnight
My eLearning tab under HKU Portal: Sunday 9 am - 10 am
Internet service: Sunday 1 pm - 4 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160802/its-maintenance-201608 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/08/04 21:00 (Thursday) - 2016/08/05 06:00 (Friday) - Panopto lecture capture system storage disk migration

The Lecture Capture Service (LCS) powered by the Panopto system supports our teachers and students to do video recording and editing, and viewing through Moodle courses.

Panopto lecture capture system storage disk migration performed by Panopto engineer between 9:00 PM on July 21, 2016 and 6:00 AM on July 22, 2016 was not successful.

Panopto engineer has identified the problem and the Panopto storage disk migration will be rescheduled to the following period where all access to the Panopto service will be suspended.

Date: August 4, 2016 (Thursday)
Time: 9:00 PM to 6:00 AM

After the storage disk is successfully migrated, the storage capacity will be increased for fulfilling the increasing demands of lecture capture in the new academic year.

Please access LCS after 6:00 AM on August 5.

For any enquiries, please send email to eLearningTeam@hku.hk .

Thank you for your attention and we are sorry for any inconvenience that may cause you.

2016/07/21 21:00 (Thursday) - 2016/07/22 06:00 (Friday) - Panopto lecture capture system storage disk migration

Panopto lecture capture system storage disk migration will be carried out during the following period where all access to the Panopto service will be suspended.

Date: July 21, 2016 (Thursday)
Time: 9:00 PM to 6:00 AM next day

After the storage disk is successfully migrated, the storage capacity will be increased for fulfilling the increasing demands of lecture capture in the new academic year.

Please access LCS after 6:00am on July 22.

Ada Yau
eLearning Team
Information Technology Services

2016/07/07 19:00 (Thursday) - 2016/07/07 22:00 (Thursday) - Upgrade of HARNET-Internet Connection on 7 July 2016

The Hong Kong Academic and Research NETwork (HARNET), which links the eight universities in Hong Kong to the Internet, will be upgraded on 7 July 2016 (Thursday) for resiliency improvement.

After the upgrade, the new optical HARNET will be supported by two optical nodes installed at the respective data centers of each university which can enhance the network resiliency compared with the current setup using one optical node at each university.

To prepare for this upgrade and actual implementation, there will be two less than 5-minute short interruptions to the Internet connectivity on campus at each of the following periods-

1. 5 Jul 2016 (Tuesday) from 7:00am-7:30am
2. 7 Jul 2016 (Thursday) from 7:00pm-10:00pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Ronald Leung
Network Team
Information Technology Services

2016/07/05 07:00 (Tuesday) - 2016/07/05 07:30 (Tuesday) - Upgrade of HARNET-Internet Connection

The Hong Kong Academic and Research NETwork (HARNET), which links the eight universities in Hong Kong to the Internet, will be upgraded on 7 July 2016 (Thursday) for resiliency improvement.

After the upgrade, the new optical HARNET will be supported by two optical nodes installed at the respective data centers of each university which can enhance the network resiliency compared with the current setup using one optical node at each university.

To prepare for this upgrade and actual implementation, there will be two less than 5-minute short interruptions to the Internet connectivity on campus at each of the following periods-

1. 5 Jul 2016 (Tuesday) from 7:00am-7:30am
2. 7 Jul 2016 (Thursday) from 7:00pm-10:00pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Ronald Leung
Network Team
Information Technology Services

2016/07/02 14:00 (Saturday) - 2016/07/03 12:00 (Sunday) - ITS Maintenance on July 2-3, 2016

The following maintenance will be carried out on July 2-3, 2016 (this Saturday and Sunday) and among them, the major affected services include:

- Internet service at Centennial Campus: Saturday 4 pm - 5 pm

- HKU Connect email service and HKU e-Research Community: Saturday 8 pm - midnight

- Graduate (@graduate.hku.hk) email service: Sunday 9 am - 12 noon

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160628/its-maintenance-201607 for details.

We apologize for any inconvenience that may cause.

K C Chang

Systems Team
Information Technology Services

2016/06/04 18:00 (Saturday) - 2016/06/05 20:00 (Sunday) - ITS Maintenance on June 4-5, 2016

The following maintenance will be carried out on Jun 4-5, 2016 (this Saturday and Sunday) and among them, the major affected services include:

- HKU Event Management System (HKUEMS): Saturday 6:00 pm - 7:00am next day
- All in-house developed applications under HKU Portal: Saturday 10:30 pm - midnight
- Network services in Main Campus: Sunday noon - 8:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160531/its-maintenance-201606 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2016/05/07 03:00 (Saturday) - 2016/05/08 20:00 (Sunday) - ITS Maintenance on May 7-8, 2016

The following maintenance will be carried out on May 7-8, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

- Central email service for staff (HKUCC1 accounts running on Microsoft Exchange 2007 only): Sunday 7:00 am - 9:00 am
- Internet service at Cyberport Campus: Sunday Noon - 8:00 pm
- Network services at some buildings on Main Campus: Sunday 1:00 pm - 6:00 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

Please refer to http://www.its.hku.hk/whats-new/20160503/its-maintenance-201605 for details.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

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