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Maintenance Notice

2015/05/07 21:00 (Thursday) - 2015/05/08 06:00 (Friday) - Maintenance of Lecture Capture Service

The Lecture Capture Service (LCS) powered by the Panopto system supports teachers and students to do video recording of lectures, and viewing through Moodle courses.
It will be upgraded to version 4.8 in the following period where all access to the Panopto service will be suspended.

- Date & Time: May 7, 2015 (Thursday) 9:00 PM to May 8, 2015 (Friday) 6:00 AM

After the upgrade, LCS will resume service using the new Panopto v4.8 server system. The new client Panopto Recorder v4.8 software will also be upgraded in all central classrooms.
Teachers can install or upgrade the client Panopto Recorder v4.8 software in their PCs for Panopto recording after 6am, May 8.

For any enquiries and concerns, please send email to eLearningTeam@hku.hk .

Note that the upgrade to v4.8 by Panopto engineers was unsuccessful on 7 Apr 2015. They have performed detailed problem investigations and prepared improvements for this coming upgrade.
Thank you for your attention and we are sorry for any inconvenience that may cause you.

Regards,

Mr. CP Lau
eLearning Team
________________________________________

2015/05/02 13:00 (Saturday) - 2015/05/03 18:00 (Sunday) - Scheduled Maintenance on May 2-3, 2015

The following maintenance will be carried out on May 2-3, 2015 (this Saturday and Sunday) and the major services to be affected include WiFi service at Main Campus, Oracle Financials and finance-related systems, central servers supporting in-house applications, Human Capital Management System (HCMS) and network services in Faculty of Medicine Building.

On May 2 and May 3, new Web Application Firewall will be installed between 4pm and 6pm. Possible network connection interruptions may occur during this period. The learning management system Moodle and the lecture capture service Panopto may thus be affected. You are advised not to edit any course contents, or submit assignments or quizzes during this period.

Please refer to http://www.its.hku.hk/whats-new/20150428/maintenance-window-201505 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang

Systems Team

Information Technology Services

2015/04/04 13:00 (Saturday) - 2015/04/05 17:00 (Sunday) - Scheduled Maintenance on April 4-5, 2015

The following maintenance will be carried out on April 4-5, 2015 (Saturday and Sunday) and the major services to be affected include staff email (HKUCC1 and HKUCC), graduate email (graduate.hku.hk) and network services in Faculty of Medicine Building.

Please refer to http://www.its.hku.hk/whats-new/20150327/maintenance-window-201504 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.
We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2015/03/07 23:00 (Saturday) - 2015/03/08 17:00 (Sunday) - Scheduled Maintenance on March 7 to 8, 2015

The following maintenance will be carried out on March 7 to 8, 2015 (this Saturday and Sunday) and the major services to be affected include

Moodle (Turnitin system), Adobe Connect web conference service, network and IP phone services at Faculty of Medicine Building.

Please refer to http://www.its.hku.hk/whats-new/20150302/maintenance-window-201503 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2015/02/08 00:00 (Sunday) - 2015/02/08 19:00 (Sunday) - Scheduled Maintenance on February 8, 2015

Please be informed of the following maintenance to be carried out on February 8, 2015 (this Sunday) and the major services to be affected include

HKU Portal, Human Capital Management System (HCMS), Internet service and network services at Kadoorie Biological Sciences Building and Faculty of Medicine Building.

Please refer to http://www.its.hku.hk/whats-new/20150202/maintenance-window-201502 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2015/01/03 19:00 (Saturday) - 2015/01/04 19:00 (Sunday) - Scheduled Maintenance on January 3-4, 2015

The following maintenance will be carried out on January 3-4, 2015 (this Saturday and Sunday) and the major services to be affected include HKU Portal, Internet service, email service, HKU website (www.hku.hk) and HKU Students' Union (HKUSU) websites.

Please refer to http://www.its.hku.hk/whats-new/20141230/maintenance-window-201501 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2014/12/06 07:00 (Saturday) - 2014/12/07 19:00 (Sunday) - Scheduled Maintenance on December 6 to 7, 2014

Please be informed of the following maintenance to be carried out on December 6 to 7, 2014 (Saturday and Sunday) and the major services to be affected include

HKU Portal, Student Information System (SIS), Human Capital Management System (HCMS), email service, HKU website, network service at some buildings on Main Campus and LKS Faculty of Medicine Buildings.

Please refer to http://www.its.hku.hk/whats-new/20141203/maintenance-window-201412 for details.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services

2014/11/11 08:00 (Tuesday) - 2014/11/11 08:15 (Tuesday) - Maintenance of Lecture Capture Service

The Lecture Capture Services (LCS) supported by ITS is powered by the Panopto lecture capture system. It is integrated with the Moodle learning management system. The LCS supports our teachers and students to do video recording and viewing conveniently via links in Moodle courses. Students can directly reach and watch a Powerpoint slide in an LCS video by searching for a slide title.

Please be informed that the Panopto system will undergo maintenance. All access to the LCS for recording or viewing will be suspended during the following period:

Date: Nov 11, 2014 (Tuesday)
Time: 8:00 AM to 8:15 AM

For any enquiries, please send email to eLearningTeam@hku.hk.

Thank you for your attention and we are sorry for any inconvenience that may cause you.

Regards,
Ada Yau
eLearning Team

2014/11/09 00:00 (Sunday) - 2014/11/09 01:00 (Sunday) - Scheduled Maintenance of HKU IP Phone System (Phone Numbers 3917-xxxx) on 9 November 2014 (Midnight to 1:00am)

Please note that there will be a scheduled maintenance of the HKU IP Phone system during the following period-

Date: 9 November 2014 (Sunday)
Time: Midnight to 1:00am

During the above period, the phone service for numbers starting with 3917 will have intermittent interruptions for several times, each lasts for about 1 minute.

If you have any enquiry, please contact our Service Desk at 3917 0123 or ithelp@hku.hk during office hours; and call our Computer Room at 2859 2496 after office hours.

We are sorry for any inconvenience that may cause.

Allen Chu
Unified Communications Team

2014/10/11 09:00 (Saturday) - 2014/10/13 09:20 (Monday) - Maintenance of Human Capital Management System (HCMS)

Please note that to prepare for the pay adjustment for eligible staff, there will be maintenance on the Human Capital Management System (HCMS) during the following period:

Saturday, 11 Oct 2014, 9:00am to Monday, 13 Oct 2014, 9:20am

During the above period, all functions of the HCMS under Manager Self Service (e.g. Staff Appointments, FCF) and for administrative roles (e.g. FCSC, Recruiting and Workforce Administration) in the HKU Portal will be suspended. These functions will be resumed once the maintenance work is completed.

If you have any enquiry, please contact our Service Desk at 3917 0123 or ithelp@hku.hk during office hours; or call our Computer Room at 2859 2496 after office hours.

We are sorry for any inconvenience that may cause.

Human Capital Management Systems Team
Information Technology Services

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