What's New

• ITS Maintenance on April 18, 2021 (posted on Apr 13)

• ITS User Survey 2021 (posted on Apr 8)

• Closure of Chi Wah Learning Commons due to suspension of electricity supply (posted on Mar 31)

• Facilities improvement works in Chi Wah Learning Commons for supporting Virtual Teaching and Learning (VTL) (posted on Mar 30)

• ITS Maintenance on Apr 3-4, 2021 (posted on Mar 30)

• Register for Amazon Web Services (AWS) Educate Program to Redeem AWS Credits (posted on Mar 23)

• Briefing Session on AWS Educate Program - How to Leverage the Free US$100 AWS Cloud Credits Per Student in Your Teaching and Learning (19 March 2021) (posted on Mar 17)

• Training Sessions on ISDM, MS Teams, Student Information System, Wix, WordPress and Zoom (posted on Mar 10)

• Introduction to Student Information System (SIS) Functions (posted on Mar 5)

• Training Sessions on ISDM, MS Teams, Student Information System, Wix, WordPress and Zoom (posted on Mar 4)

• Beware of phishing email asking for account information (posted on Mar 2)

• ITS Maintenance on Mar 7, 2021 (posted on Mar 1)

• IT Services News Issue No. 209 Now Online (posted on Dec 25)

• ITS Maintenance on Feb 20-21, 2021 (posted on Feb 18)

• Beware of phishing email asking to click on suspicious web link and enter your account information (posted on Feb 3)

• ITS Maintenance on Feb 6-7, 2021 (posted on Feb 1)

• Training Sessions on HKU Convene Paperless Meeting System and Qualtrics (posted on Jan 26)

• ITS Orientations for New Staff and Students (posted on Jan 13)

• Training Sessions on Microsoft Teams, Zoom and Wix (posted on Jan 13)

• New Features of HKU Event Calendar (posted on Jan 12)

• Scheduled Maintenance on HKU Web Application Firewall on 10 Jan 2021 (posted on Jan 9)

• Training Sessions on Microsoft Teams, Zoom and Wix (posted on Jan 8)

• Beware of suspicious emails from impersonated HKU members (posted on Jan 4)

• ITS Maintenance on Jan 2-3, 2021 (posted on Dec 30)

• Upgrade of HKU Portal for Staff and Human Capital Management System (Dec 24, 00:00 to Dec 26, 22:00) [Reminder] (posted on Dec 22)

• IT Services News Issue No. 208 Now Online (posted on Dec 22)

• Upgrade of HKU Portal for Staff and Human Capital Management System (24 Dec, 00:00 to 26 Dec, 22:00) (posted on Dec 15)

• Beware of phishing email asking to click on suspicious web link and enter your account information (posted on Dec 9)

• Beware of phishing email asking to click on suspicious web link and enter your account information (posted on Dec 4)

• Beware of phishing email “Mailbox Storage Limit” asking for account information (posted on Nov 30)

• ITS Maintenance on Dec 5-6, 2020 (posted on Nov 30)

• Change of Entrance to Chi Wah Learning Common (w.e.f. 3 December 2020) (posted on Nov 27)

• CPD-3.41 Available for Booking for Taking Online Exam on 1-23 Dec 2020 (posted on Nov 27)

• Beware of spam email containing malicious attachments (posted on Nov 25)

• Chi Wah Learning Commons special arrangements during the assessment period (Dec 1 - Dec 23) (posted on Nov 23)

• Beware of phishing email asking to click on suspicious web link and enter your account information (posted on Nov 20)

• Beware of spam email containing malicious attachments (posted on Nov 19)

• Beware of phishing email asking to click on suspicious web link and enter your account information (posted on Nov 13)

• Beware of phishing email asking to click on suspicious web link and enter your account information (posted on Nov 12)

• ITS Maintenance on Nov 7-8, 2020 (posted on Nov 3)

• Beware of phishing email asking to click on suspicious web link and enter your account information (posted on Nov 2)

• (UPDATE) Closure of Chi Wah Learning Commons for HKU Virtual Information Day (posted on Oct 30)

• Beware of phishing email asking for account information (posted on Oct 28)

• Closure of Chi Wah Learning Commons for HKU Virtual Information Day for Undergraduate Admissions 2020 (posted on Oct 28)

• Information Security and Personal Data Protection Awareness Week 2020 – New Normal Security, 2-6 November 2020 (posted on Oct 22)

• IT Services News Issue No. 207 Now Online and Training News (posted on Oct 21)

• Beware of phishing email asking for account information (posted on Oct 7)

• Re-usable Non-Standard Furniture - Bidding by Departments (posted on Oct 5)

• Training Sessions on Microsoft Teams, Wix, Convene and Information Security (posted on Sep 29)

• ITS Maintenance on Oct 3-4, 2020 (posted on Sep 29)

• Beware of phishing email asking for account information (posted on Sep 25)

• Beware of fake emails claiming to be sent on behalf of Vice-President and Pro-Vice-Chancellor (posted on Sep 16)

• Hands-on Workshop on HKU Convene Paperless Meeting on 14 Sept 2020 (posted on Sep 3)

• HKU Portal Login Error for iPhone and Mac Users (posted on Sep 1)

• ITS Maintenance on Sept 5-6, 2020 (posted on Sep 1)

• IT Services News Issue No. 206 Now Online and Training News (posted on Aug 28)

• ITS Orientation Seminars for New Staff and Students (28 August to 3 September) (posted on Aug 24)

• Scheduled Maintenance on WiFi Equipment on 23 August 2020 (Sun) (7 am - 11 am) (posted on Aug 21)

• Training Sessions on Microsoft Teams, Qualtrics, Zoom, Convene and Information Security (posted on Aug 5)

• Webinar on Qualtrics on 6 August 2020 (posted on Aug 4, 2020)

• ITS Maintenance on Aug 1-2, 2020 (posted on Jul 28, 2020)

• Beware of impersonation spam email (posted on Jul 24, 2020)

• Training Sessions on Microsoft Teams, Qualtrics, Zoom and Information Security (posted on Jul 16, 2020)

• Campus License on Camtasia (posted on Jul 10, 2020)

• Moodle System Upgrade to 3.8.2+ on July 12, 2020 (Sunday) 6:00am – 6:00pm (posted on Jul 8, 2020)

• Beware of phishing email asking for account information (posted on Jul 7, 2020)

• ITS Maintenance on July 4-5, 2020 (posted on Jun 30, 2020)

• Beware of fake emails claiming to be sent on behalf of department heads (posted on Jun 26, 2020)

• Lecture Capture Service (Panopto) upgrade to 8.6 on June 25, 2020 (Thursday) 9:00am – 8:00pm (posted on Jun 23, 2020)

• Hands-on Workshop on HKU Convene Paperless Meeting on 6 July (posted on Jun 23, 2020)

• Hands-on Training on Wix on 24 June 2020 (posted on Jun 22, 2020)

• IT Services News No. 205 (Jun 2020) (posted on Jun 18, 2020)

• ITS Maintenance on Jun 21, 2020 (posted on Jun 17, 2020)

• Hands-on Training on Wix (posted on Jun 17, 2020)

• Briefing Session on New Data Import Feature of Attendance@HKU (posted on Jun 10, 2020)

• Beware of phishing email asking for account information (posted on Jun 10, 2020)

• Hands-on Training on WordPress CMS on 12 June 2020 (posted on Jun 3, 2020)

• ITS Maintenance on Jun 6-7, 2020 (posted on Jun 2, 2020)

• ITS Annual Report 2018-2019 Accessible Online (posted on May 4, 2020)

• ITS Maintenance on May 2-3, 2020 (posted on Apr 28, 2020)

• ITS Maintenance on Apr 4-5, 2020 (posted on Apr 1, 2020)

• ITS Maintenance on Mar 7-8, 2020 (posted on Mar 3, 2020)

• ITS Maintenance on Feb 22-23, 2020 (posted on Feb 18, 2020)

• Panopto Webinar on Feb 28 (posted on Feb 18, 2020)

• Central IT Services for Facilitating Work from Home (posted on Jan 29, 2020)

• ITS Maintenance on Feb 1-2, 2020 (posted on Jan 24, 2020)

• Tighten System Security During Chinese New Year Holidays (posted on Jan 23, 2020)

• ITS Maintenance on Jan 11-12, 2020 (posted on Jan 9, 2020)

• ITS Maintenance on Dec 7-8, 2019 (posted on Dec 5, 2019)

• Campus License of Zoom Video Conferencing Service (posted on Nov 29, 2019)

• Central IT Services for Facilitating Work Outside the Campus (posted on Nov 21, 2019)

• HKU App 2.7 is Now Available (posted on Nov 12, 2019)

• Latest Updates from ITS (posted on Oct 30, 2019)

• ITS Maintenance on Nov 2-3, 2019 (posted on Oct 30, 2019)

• ITS Maintenance on Oct 5-6, 2019 (posted on Oct 02, 2019)

• ITS Maintenance on Sep 7-8, 2019 (posted on Sep 05, 2019)

• ITS Maintenance on Aug 3-4, 2019 (posted on Aug 01, 2019)

• ITS Maintenance on Jul 6-7, 2019 (posted on Jul 02, 2019)

• Four New Central IT Initiatives (posted on Jun 14, 2019)

• New Chatbot for Supporting ITS Service Desk (posted on Jun 12, 2019)

• Closure of Chi Wah Learning Commons during Tuen Ng Festival (posted on Jun 5, 2019)

• ITS Maintenance on Jun 1-2, 2019 (posted on May 29, 2019)

• End of Support for Windows 7, Windows Server 2008 and 2008 R2 (posted on May 21, 2019)

• ITS Maintenance on May 4-5, 2019 (posted on May 1, 2019)

• Extended Opening Hours for the Chi Wah Learning Commons (posted on Apr 25, 2019)

• Closure of Chi Wah Learning Commons during Easter Holidays (posted on Apr 15, 2019)

• Windows 7 PCs Fail/Hang on Boot after the Microsoft Windows April 9, 2019 Update (posted on Apr 11, 2019)

• ITS Maintenance on Apr 6-7, 2019 (posted on Apr 2, 2019)

• Closure of Chi Wah Learning Commons during Ching Ming Festival (posted on Mar 29, 2019)

• Chatbot for University Central Operator Service Extended to Support Text Input in Traditional Chinese (posted on Mar 20, 2019)

• Closure of Chi Wah Learning Commons during HKU Foundation Day (posted on Mar 9, 2019)

• IT Services for Gaining Work Efficiency (posted on Feb 8, 2019)

• Updated Password Policy and Associated Security Measures (posted on Feb 1, 2019)

• ITS Maintenance on Feb 2-3, 2019 (posted on Jan 30, 2019)

• Closure of Chi Wah Learning Commons during Chinese New Year Holidays (posted on Jan 30, 2019)

• ITS Maintenance on Jan 5-6, 2019 (posted on Jan 3, 2019)

• Extended Opening hours for the Chi Wah Learning Commons (posted on Nov 29, 2018)

• ITS Maintenance on Dec 1-2, 2018 (posted on Nov 28, 2018)

• HKU uPrint App Accepting AlipayHK (posted on Nov 23, 2018)

• Chatbot for University Central Operator Service (posted on Nov 5, 2018)

• ITS Maintenance on Nov 3-4, 2018 (posted on Oct 30, 2018)

• Launch of the University’s Internal GDPR Website (posted on Oct 25, 2018)

• Information Security and Personal Data Protection Week 2018 (posted on Oct 22, 2018)

• Database and Application Servers Upgrade on October 28, 2018 Affecting HKU Portal Applications (posted on Oct 22, 2018)

• ITS Maintenance on Oct 7, 2018 (posted on Oct 3, 2018)

• SMARTER@HKU IT Developments (posted on Sept 21, 2018)

• Digital Literacy Lab open house (posted on Sept 18, 2018)

• Do NOT disclose your HKU Portal UID and PIN at unknown websites (posted on Sept 18, 2018)

• Turnitin Assignment System Maintenance on 22 Sep 2018 Sat (11pm–7:30am) (posted on Sept 14, 2018)

• Maintenance of 2-Factor Authentication Registration Service (posted on Sept 12, 2018)

• [REMINDER] ITS Orientation for New Staff and Students (posted on Sept 3, 2018)

• Summer Updates to Teaching and Learning Environments (posted on Sept 1, 2018)

• IT Services News Issue No. 194 Now Online and Training News (posted on Aug 29, 2018)

• ITS Maintenance on Aug 4-5, 2018 (posted on Aug 1, 2018)

• ITS Maintenance on Jul 7-8, 2018 (posted on Jul 3, 2018)

• ITS Maintenance on Jun 3, 2018 (posted on May 30, 2018)

• ITS Maintenance on May 5-6, 2018 (posted on May 2, 2018)

• Seminar by NSCC-GZ: Design and Implementation for Convergence of HPC and Bigdata on Tianhe2 (posted on Apr 12, 2018)

• Auto-updated Mailing Lists (AML) Support for Intra-Departmental Communication (posted on Mar 21, 2018)

• Database upgrade on March 25, 2018 Sunday (posted on Mar 21, 2018)

• ITS Maintenance on Feb 3-4, 2018 (posted on Jan 31, 2018)

• ITS Maintenance on Jan 6-7, 2018 (posted on Jan 3, 2018)

• ITS Annual Report 2016-2017 Accessible Online (posted on Dec 21, 2017)

• New eForms for Online Applications of Central IT Services/Facilities (posted on Nov 30, 2017)

• ITS Maintenance on Dec 3, 2017 (posted on Nov 28, 2017)

• Information Security and Personal Data Protection Awareness Week 2017 (posted on Nov 06, 2017)

• ITS Maintenance on Nov 4-5, 2017 (posted on Oct 31, 2017)

• New Tender for Adobe Site Licenses (posted on Oct 23, 2017)

• ITS Maintenance on Oct 7-8, 2017 (posted on Oct 4, 2017)

• ITS Maintenance on Sep 3, 2017 (posted on Aug 30, 2017)

• Price Reduction on Printing Service Supported by ITS and Universities Libraries (posted on Aug 24, 2017)

• Updates on Information Security and Data Management Policy Implementation (posted on Aug 24, 2017)

• ITS Maintenance on Aug 5-6, 2017 (posted on Aug 3, 2017)

• ITS Maintenance on June 3-4, 2017 (posted on May 31, 2017)

• About WannaCrypt Ransomware Attacks - an Update (posted on May 16, 2017)

• About WannaCrypt Ransomware Attacks (posted on May 14, 2017)

• ITS Maintenance on May 5-6, 2017 (posted on May 2, 2017)

• ITS Maintenance on Apr 1-2, 2017 (posted on Mar 28, 2017)

• ITS Video Channel on YouTube (posted on Mar 23, 2017)

• ITS Maintenance on Mar 5, 2017 (posted on Feb 28, 2017)

• ITS Related Mobile Applications (posted on Feb 15, 2017)

• Information Rights Management (IRM) Service for Staff Email (posted on Feb 15, 2017)

• ITS Maintenance on Feb 4-5, 2017 (posted on Jan 27, 2017)

• ITS Maintenance on Jan 7-8, 2017 (posted on Jan 3, 2017)

• End of Support for Windows Vista on April 11, 2017 (posted on Dec 2, 2016)

• ITS Maintenance on Dec 3-4, 2016 (posted on Nov 29, 2016)

• Teaching and learning showcase exhibition and seminar on 8-10 Nov 2016 (posted on Nov 8, 2016)

• Information Security (“IS”) Awareness Exhibition and Week (7-11 Nov 2016) (posted on Nov 7, 2016)

• 2FA (2-Factor Authentication) Protection for HKU Portal (posted on Nov 2, 2016)

• ITS Maintenance on Nov 5-6, 2016 (posted on Nov 1, 2016)

• Training Workshops on Using the Central Email and Calendar System (HKUCC1) on Microsoft Exchange 2013 (posted on Oct 31, 2016)

• Trainings on Web Accessibility (posted on Oct 28, 2016)

• New Arrangement for SIS Helpdesk (posted on Sep 29, 2016)

• ITS Maintenance on Oct 1-2, 2016 (posted on Sep 27, 2016)

• Training Workshops on Using the Central Email and Calendar System (HKUCC1) on Microsoft Exchange 2013 (posted on Aug 30, 2016)

• ITS Maintenance on Sep 3-4, 2016 (posted on Aug 29, 2016)

• ITS Events Mobile App Available for Download (posted on Aug 26, 2016)

• Incident affecting access to hku.hk websites from outside HKU network (posted on Aug 9, 2016)

• ITS Maintenance on Aug 6-7, 2016 (posted on Aug 2, 2016)

• ITS Maintenance on July 2-3, 2016 (posted on June 28, 2016)

• Training Workshops on Using the Central Email and Calendar System (HKUCC1) on Microsoft Exchange 2013 (posted on June 1, 2016)

• ITS Maintenance on June 4-5, 2016 (posted on May 31, 2016)

• Relocation of ITS Service Desk (posted on May 25, 2016)

• ITS Maintenance on May 7-8, 2016 (posted on May 3, 2016)

• ITS Won Triple Gold Award in Web Accessibility Recognition Scheme 2016 (posted on Apr 20, 2016)

• Scheduled Maintenance on April 2-3, 2016 (posted on Mar 29, 2016)

• Beware of Ransomware (posted on Mar 24, 2016)

• Scheduled Maintenance on March 5-6, 2016 (posted on Mar 1, 2016)

• Suspension of email service for some HKUCC1 accounts 6:30pm-7:30pm 22 Feb 2016 (posted on Feb 22, 2016)

• Scheduled Maintenance on February 6-7, 2016 (posted on Feb 2, 2016)

• New website of Learning Environment Services (LES) (posted on Feb 2, 2016)

• Implementation of Two-Factor Authentication (2FA) for HKUVPN Service Starting from 4 January 2016 (posted on Dec 29, 2015)

• Scheduled Maintenance on January 2-3, 2016 (posted on Dec 29, 2015)

• Closure of Chi Wah Learning Commons on New Year's Eve (1pm) and the First Day of January (posted on Dec 29, 2015)

• Closure of Chi Wah Learning Commons during Christmas Holidays (posted on Dec 17, 2015)

• Scheduled Maintenance on December 5 - 6, 2015 (posted on Dec 1, 2015)

• Chi Wah Learning Commons Extended Opening Hours (December 1-23, 2015)

• Scheduled Maintenance on November 7 - 8, 2015 (posted on Nov 3, 2015)

• New eNotices System (posted on Oct 29, 2015)

• Information Security Awareness Contest: Test your knowledge to win a great prize! (posted on Oct 29, 2015)

• Scheduled Maintenance on October 3 - 4, 2015 (posted on Sep 29, 2015)

• Phase out of WiFi SSID "CCWLAN" after September 30, 2015 (posted on Sep 17, 2015)

• Scheduled Maintenance on September 5-6, 2015 (posted on Sep 1, 2015)

• Microsoft Windows 10 Released on 29 July 2015 (posted on Aug 4, 2015)

• Scheduled Maintenance on August 1-2, 2015 (posted on Jul 28, 2015)

• Scheduled Maintenance on July 4-5, 2015 (posted on Jun 30, 2015)

• Scheduled Maintenance on June 6-7, 2015 (posted on Jun 01, 2015)

• Extend HKU Portal PIN Length for Security Enhancement (posted on May 6, 2015)

• Scheduled Maintenance on May 2-3, 2015 (posted on Apr 28, 2015)

• Scheduled Maintenance on April 4-5, 2015 (posted on Mar 27, 2015)

• Scheduled Maintenance on March 7-8, 2015 (Mar 02, 2015)

• Closure of Chi Wah Learning Commons during Chinese New Year Holidays (Feb 09, 2015)

• Scheduled Maintenance on February 7-8, 2015 (Feb 02, 2015)

• Scheduled Maintenance on January 3-4, 2015 (Dec 30, 2014)

• 2014 ITS Project Update Briefings (Dec 5, 2014)

• Scheduled Maintenance on December 6-7, 2014 (Dec 3, 2014)

• End of Life of Windows Server 2003 (Dec 2, 2014)

• Chi Wah Learning Commons – Extended Opening Hours (Dec 1 – Dec 20) (Nov 28, 2014)

• Information Security Awareness Week 2014/15 on November 24-28, 2014 (Nov 21, 2014)

• Invitation to the 2014 ITS Project Update Briefings (Nov 20, 2014)

• Rename of “HKU Open WiFi” Service to “Wi-Fi.HK via HKU” on 1 Dec 2014 (Nov 19, 2014)

• Seminars on Web Accessibility on November 10 and November 17 (Oct 28, 2014)

• Teaching and Learning Seminar and Showcase Exhibition (Oct 15, 2014)

• New Opening Hours of Chi Wah Learning Commons and The Oval (August 23, 2014)

• Human Capital Management System (HCMS) - New Helpdesk Arrangement (July 25, 2014)

• New Phone Number of ITS Service Desk and Change in Speed Dial Number of University Operator (June 24, 2014)

• Opening hours of Chi Wah Learning Commons - June 16 - July 27, 2014 (June 12, 2014)

• Data Leakage Prevention Project Website (April 25, 2014)

• Chi Wah Learning Commons – Extended Opening Hours (May 2- May 26) (April 24, 2014)

• Closure of Chi Wah Learning Commons During Easter Holidays (April 16, 2014)

• HKU wins five Gold Awards in government Web Accessibility Recognition Scheme (April 14, 2014)

• End of Support for Windows XP and Office 2003 after 8 April 2014

• University Information Security Awareness Week 2013/14 (March 7, 2014)

• Invitation to participate in a survey on Student Use of Technology in HKU (March 3, 2014)

• Teaching & Learning Showcase (February 11-12, 2014)

• Closure of Chi Wah Learning Commons during Chinese New Year Holidays (January 23, 2014)

• Permanent Closure of PC Laboratories in Run Run Shaw Building and Relocation of ITS Service Desk (December 03, 2013)

• ITS Project Update Sessions in November 2013 (December 03, 2013)

• uPrint Service for personal computers and iOS devices (iPhone or iPad) (November 28, 2013)

• Teaching Space Utilisation Survey – 11-15 November 2013 (November 11, 2013)

• Invitation to ITS Project Update Sessions in November 2013 (October 30, 2013)

• uPrint Service for personal computers (September 18, 2013)

• ITS Orientation Seminars for New staff and students (August 5, 2013)

• Updates on the Lecture Capture Solution "Panopto" (June 28, 2013)

• Permanent closure of PC laboratories on the first floor of Old Library Building
  June 20, 2013

• Results of the IT Services User Survey 2012-2013
  April 29, 2013

• Introduction to a Lecture Capture Solution in Classrooms based on Panopto
  April 29, 2013

• Information Security Awareness Exhibition and Seminar
  March 18-22, 2013

• New Online Staff Communication Directory for HKU Staff
  February 28, 2013

• Octopus Talk and Exhibition
  February 22, 2013

• Commencement of Advisory Services for Students at the Chi Wah Learning Commons (智華館)
  October 15, 2012

• Information Technology Services (資訊科技服務) is our New Name
  October 12, 2012

• Opening of the Second Floor of Chi Wah Learning Commons (智華館)
  October 9, 2012

• Opening of the Chi Wah Learning Commons (智華館)
  September 14, 2012
   
• AV/IT Facilities in New Central Classrooms and Lecture Theatres 
  September 13, 2012
   
• Learning Environment Service
   
• Learning Management System -  Moodle 

• Training News
   
• Orientation Courses
  14, 19, 21, 22 September,  2012

 

• Printer-friendly version