Home » What's New » Scheduled Maintenance on December 6-7, 2014

Scheduled Maintenance on December 6-7, 2014

Dear colleagues and students

Please be informed of the following maintenance to be carried out on December 6-7, 2014 (this Saturday and Sunday) and the major services to be affected include HKU Portal, Student Information System (SIS), Human Capital Management System (HCMS), email service, HKU website, network service at some buildings on Main Campus and LKS Faculty of Medicine Buildings.

ITS Maintenance Window on Dec 6-7, 2014



Maintenance on

Service to be affected

Dec 6, 2014 (Sat)

7:00 am - 8:00 am

uPrint system supporting the central printing service

uPrint printing and copying services

10:00 am - 2:00 pm

ITS Cloud Service (Cloud Management System)

Self-service portal of ITS Cloud Service 

10:00 am - 4:30 pm

HCMS and SIS for OS patch update

Unable to access HCMS and SIS and conduct batch processing job from 2:30 pm to 3:30 pm

Noon - 6:00 pm

All HKU email service for staff, students and graduates

- Graduates with accounts on graduate.hku.hk will not be able to receive new emails from noon - 2:00 pm

- Staff and students will not be able to check the spam quarantine folder from 2:00 pm - 4:00 pm

2:30 pm - 3:30 pm

Central Authentication System for OS patch update

All services requiring HKU Portal to login (including HKU Portal, HKU App, HKU Connect, SMPSERVE service, etc.)

Dec 7, 2014 (Sun)

Midnight - 2:00 am

Adobe Connect web conferencing system

No service during the maintenance period

Midnight - 6:00 am

Cisco IP Phone system

All IP phones with numbers 3917-xxxx will experience intermittent interruptions, each at about 30 seconds

7:00 am - noon

UPS upgrade at LKS Faculty of Medicine Buldings

All network and IP phone services at LKS Faculty of Medicine Buldings

9:00 am - noon and 2:00 pm - 5:00 pm

Staff email system (HKUCC1) to prepare for the coming upgrade to MS Exchange 2013 and to update its active directory

Possible service interruption in HKUCC1 mail service

9:00 am - 5:00 pm

10G uplink upgrade at some building switches

Network service at Chow Yei Ching Building, Chong Yuet Ming Building, Runme Shaw Building, T.T. Tsui Building, Main Building, Eliot Hall, James Hsioung Lee Science Building, May Hall, RunRun Shaw Building and Central Plant Room

9:00 am - 6:00 pm

Floor switch upgrade on 6/F-8/F of Kadoorie Biological Sciences Building

Network Service on 6/F-8/F of Kadoorie Biological Sciences Building

4:00 pm - 7:00 pm

New Web Application Firewall (WAF)

Possible service interruption in Internet, HKU Portal and HKU website

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.