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ITS Maintenance on Aug 6-7, 2016

ITS Maintenance Window on Aug 6-7, 2016

The following maintenance will be carried out on Aug 6-7, 2016 (this Saturday and Sunday) and among them, the major affected services include:

  1. HKU Virtual Private Network (HKUVPN) service: Saturday 1 pm - 2 pm
  2. HKU Portal, HKU Connect email and services using HKU Portal UID/PIN to login: Saturday 9 pm - Sunday midnight
  3. My eLearning tab under HKU Portal: Sunday 9 am - 10 am
  4. Internet service: Sunday 1 pm - 4 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

Aug 6, 2016

1:00 pm - 2:00 pm

2-Factor Authentication (2FA) server supporting HKUVPN service for firmware upgrade

There will be a 10-minute interruption to the HKUVPN service.

2:00 pm (Sat) -
8:00 pm (Sun)

Research and Conference Grants Administration System (RCGAS) for compliance settings update

Access to RCGAS will be suspended.

9:00 pm (Sat) -
midnight (Sun)

Servers supporting Central Authentication Service (i.e. using HKU Portal UID/PIN to login), web server uis.hku.hk supporting the webpages for some departments and Sophos Endpoint Security (SAV) server for OS update

- Access to HKU Portal, HKU App (Staff and Student Corner), HKU Connect email for students and services using HKU Portal UID/PIN to login will be suspended.

- Sophos Endpoint Security (SAV) update will be suspended.

- Webpages hosting on uis.hku.hk and intranet.hku.hk will become inaccessible.

Aug 7, 2016

8:00 am - 11:00 am

uPrint server for OS patch update

uPrint service will be suspended.

9:00 am - 10:00 am

My eLearning tab under HKU Portal for OS update

My eLearning tab will be inaccessible.

9:00 am - 2:00 pm

Adobe Connect for version upgrade

Adobe Connect web conference service will be suspended.

10:00 am - 11:00 am

Moodle archive server for OS update

Access to archived Moodle records of 2011-2013 will be suspended.

11:00 am - noon

www4.hku.hk web server for OS upgrade

Web sites hosted under www4.hku.hk, www.ziri.hku.hk and www.siri.hku.hk will be inaccessible.

Noon - 1:00 pm

Web (web.hku.hk) server for OS update

Access to all personal web sites hosted under web.hku.hk will be suspended.

1:00 pm - 4:00 pm

Internet router upgrade

Internet service may have up to 2 short interruptions, each in less than 5 minutes.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.