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ITS Maintenance on Sep 3-4, 2016

ITS Maintenance Window on Sep 3-4, 2016

The following maintenance will be carried out on Sep 3-4, 2016 (this Saturday and Sunday) and the affected services include:

  1. High definition video conferencing service: Saturday 11 pm - Sunday 2 am
  2. HKU Virtual Private Network (HKUVPN) service: Sunday 10 am - 11 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

Sep 3-4, 2016
(Sat - Sun)

11:00 pm (Sat) -
2:00 am (Sun)

High definition video conferencing servers for OS patch update

The high definition video conferencing service will be suspended.

Sep 4, 2016

10:00 am - 11:00 am

Servers supporting 2-Factor Authentication (2FA)

HKUVPN service using 2FA for authentication will be interrupted for 15 minutes during the maintenance period.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.