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ITS Maintenance on Nov 5-6, 2016

ITS Maintenance on Nov 5-6, 2016

The following maintenance will be carried out on Nov 5-6, 2016 (this Saturday and Sunday) and among them, the major services to be affected include:

  1. HKU Portal and departmental web applications using HKU central authentication service: Sunday 9 am - 1 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

Nov 5, 2016

2:00 pm - 4:00 pm

Servers supporting Data Leakage Prevention (DLP) Project for patch update

Login to the DLP servers will be interrupted intermittently, each in less than 5 minutes.

7:00 pm - 9:00 pm

IP phone and PABX system in The Hong Kong Jockey Club Building for Interdisciplinary Research

External calls will be interrupted intermittently during the maintenance period. Internal calls are not affected.

Nov 5-6, 2016

9:00 pm (Sat)- 2:00 am (Sun)

Turnitin Assignment System

Access to Turnitin by teachers and students from the Moodle system will be suspended.

Nov 6, 2016

9:00 am - 1:00 pm

HKU Portal for implementation of 2-factor authentication (2FA) protection outside campus network

HKU Portal and Departmental Web Applications using HKU central authentication service will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.