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ITS Maintenance on Jan 7-8, 2017

ITS Maintenance Window on Jan 7-8, 2017

The following maintenance will be carried out on Jan 7-8, 2017 (this Saturday and Sunday) and the services to be affected include:

  1. Network and IP phone services in some student residential halls and sports centre: Saturday 1:00 pm - Sunday 1:00 pm
  2. HKU Portal applications (including Student Information System (SIS) and Human Capital Management System (HCMS)) and www.hku.hk: Sunday 7:30 am - 9:00 am
  3. Internet services in the Centennial Campus: Sunday 9:00 am - 9:45 am

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

Jan 7-8, 2016

1:00 pm (Sat) - 1:00 pm (Sun)

Backbone switch supporting network services to student residential halls (Starr Hall, Lady Ho Tung Hall, Ricci Hall, Morrison Hall, Lee Shau Kee Hall, Suen Chi Sun Hall, St. John's College and Pokfield Road Residences) and sports centres (Flora Ho Sports Centre and Lindsay Ride Sports Centre) for equipment upgrade

Network (wired network and WiFi) and IP phone services will experience 3 short interruptions, each in less than 3 minutes.

Jan 8, 2016

7:30 am - 9:00 am

Internet router and core switches

HKU Portal applications (including SIS and HCMS) and www.hku.hk may experience 4 short interruptions, each in less than 3 minutes.

9:00 am - 9:45 am

Internet firewalls supporting the network services in the Centennial Campus

There will be two 1-minute interruptions to the Internet service in the Centennial Campus.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.