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ITS Maintenance on Aug 5-6, 2017

ITS Maintenance Window on aug 5-6, 2017

The following maintenance will be carried out on Aug 5-6, 2017 (this Saturday and Sunday) and the major services to be affected include:

  1. WiFi service for visitors (SSID: "Wi-Fi.HK via HKU"): Sat 2:00 pm - 6:00 pm
  2. Access to HKU Portal: Sat 10:00 pm - 11:00 pm
  3. Moodle System via HKU Portal: Sun 9:40 am - 10:40 pm

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 2859 2496 after office hours.

The details are shown below:



Maintenance on

Service to be affected

Aug 5, 2017

2:00 pm - 6:00 pm

Server supporting WiFi service for visitors (SSID: "Wi-Fi.HK via HKU") for system upgrade

There will be two 5-minute interruptions to the WiFi service using the SSID “Wi-Fi.HK via HKU”.

10:00 pm - 11:00 pm

HKU Portal system

Access to HKU Portal will be affected by a 5-minute interruption.

Aug 6, 2017

9:00 am - 9:00 pm

Server supporting the lecture capture system, Panopto, for patch update

Panopto service will be temporarily unavailable.

9:40 am - 10:40 am

Server supporting Moodle for patch update

Access to Moodle System via “My eLearning” tab of HKU Portal will be temporarily unavailable.

10:00 am - noon

Internet Firewall at Kennedy Town Centre (KTC) for system upgrade

There will be two 1-minute interruptions to the network and Internet services at KTC.

10:00 am - 1:00 pm

Some departmental web servers for patch update

Some departmental web servers will be temporarily suspended during the maintenance period. (Note: The webmasters of these web servers had been informed separately of this maintenance.)

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.