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ITS Maintenance on Feb 3-4, 2018

ITS Maintenance Window

The following maintenance work will be carried out on Feb 3-4, 2018 (this Saturday and Sunday) and the major services to be affected include:

  1. Microsoft SharePoint Workspace service: Sunday midnight - 9:00 am; and
  2. 2-Factor Authentication (2FA) service affecting HKU Virtual Private Network (HKUVPN) and staff access to HKU Portal applications that require 2FA to login outside campus network: Sun 10:00 am - noon.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:

Date Time Maintenance on Service to be affected
Feb 3, 2018
1:00 pm - 6:00 am Server supporting spam filtering service for staff email accounts for firmware update Staff will not be able to check the spam quarantine email folder.
Feb 4, 2018
Midnight - 9:00 am Server supporting Microsoft SharePoint Workspace service for OS patch update Access to departmental SharePoint Workspace service will be suspended.
8:00 am - 9:00 am ITS website (www.its.hku.hk) for OS patch update ITS website will be temporarily inaccessible for less than 15 minutes during the update.


10:00 am - noon 2FA server for firmware upgrade There will be two 10-minute interruptions on the 2FA server and services requiring 2FA to login will be affected. These include HKUVPN and some HKU Portal applications for staff (SIS, Manager Self Service, Personal & Family Data Form and Personnel File, annual tax return and pay slip) if they are accessed outside campus network.


We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.