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ITS Maintenance on Aug 4-5, 2018

ITS Maintenance Window on Aug 4-5, 2018

The following maintenance work will be carried out on Aug 4-5, 2018 (this Saturday and Sunday) and the major services to be affected include:

  1. IP phones: Saturday 11:00 pm - Sunday 1:00 am;
  2. Moodle and Panopto services: Sunday 8:00 am - noon; and
  3. Central printing service (uPrint): Sunday 9:00 am - 1:00 pm.

For enquiries, please contact our Service Desk at ithelp@hku.hk or 3917 0123 during office hours; and call our Computer Room at 3917 2496 after office hours.

The details of all maintenance works are shown below:



Maintenance on

Service to be affected

Aug 4, 2018

2:00 pm - 4:00 pm

Office phones (prefixed by 28315) being used in The Hong Kong Jockey Club Building for Interdisciplinary Research for hardware replacement

Telephone service for all phone numbers prefixed by 28315 will be suspended.

10:00 pm - 11:59 pm

Adobe Connect web conference server for system patching

Adobe Connect web conference service will be suspended.

Aug 4-5, 2018
(Sat - Sun)

11:00 pm (Sat) - 1:00 am (Sun)

IP phones (prefixed by 3917) for service enhancement

All IP phones will experience intermittent interruptions, each within 30 seconds. Ongoing calls will not be affected.

Aug 5, 2018

8:00 am - noon

Central email servers supporting webmail (webmail.hku.hk), gateway for bulkmail (mail7.hku.hk) and HKU mailing lists (@listserv.hku.hk) for patch update

Each of the affected servers will experience an interruption of 10 minutes during the maintenance period.

8:00 am - noon

Servers supporting Moodle and Panopto for patch update

Access to Moodle (including My eLearning tab of HKU Portal), archived Moodle courses, Panopto and Tutorial Sign-up app will be suspended.

9:00 am - 1:00 pm

Server supporting the central printing service, uPrint, for patch update

uPrint service will be suspended.

We apologize for any inconvenience that may cause.

K C Chang
Systems Team
Information Technology Services


Scheduled maintenance messages are shown at http://www.its.hku.hk/sysmt.
Messages about current service suspension, if any, are shown at the "Service Suspension" section of ITS homepage http://www.its.hku.hk and at the HKU App => Staff Corner or Student Corner => Service Suspension.