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SMARTER@HKU IT Developments

Message from SMARTER@HKU

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Dear Heads,

SMARTER@HKU is a programme initiated to modernise professional services and develop leadership.   The IT Organization and Processes (ITOP) Task Force of the programme undertook a survey in early 2018 to identify means of work efficiency improvements in the support of IT use across the campus, and concluded that the following five central IT services could be developed for reducing the workload of IT support staff in departments:

  1. Virtual PC
  2. Cloud-based Website Content Management System
  3. Common Facilities Booking System 
  4. Audio Visual Standards
  5. University-wide ITS Cloud Deployment 

Information Technology Services (ITS) has started these developments and their initial services will soon be launched.  You and your colleagues are cordially invited to attend one of the following repeated briefing sessions* to understand more about the developments and how they would help to alleviate the burden of IT support in departments:




Registration link

15 Oct 2018 (Mon)

10:30 am – 12:00 noon

Lecture Theatre A, G/F,
Chow Yei Ching Building

Session 1

19 Oct 2018 (Fri)

2:30 pm – 4:00 pm

Room 223, 2/F,
Knowles Building

Session 2

* The briefing presentation will be accessible from https://www.its.hku.hk/SMARTER-IT shortly after the sessions.

For any questions, please contact our Service Desk at ithelp@hku.hk or 3917 0123.

Yours sincerely,

Margaret Chung & M C Pong
Co-leaders of ITOP Task Force
Information Technology Services